patient services rep - Tulsa, OK , USA, United States - Ardent Health Services

    Ardent Health Services
    Ardent Health Services Tulsa, OK , USA, United States

    1 month ago

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    Description
    Overview

    Join our team as a day shift, full-time, Broken Arrow Patient Services Rep in Tulsa, OK.


    Fulfilling your purpose begins here:
    People First, Always.

    Here's how we take care of our people:

    • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

    Your team is bigger than your department:

    • Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
    • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
    Responsibilities


    • Welcomes patients and visitors by greeting them promptly and providing them courteous customer service.
    • Answers phone courteously, schedules/cancels appointments, takes accurate messages and directs calls to the appropriate staff members.
    • Reviews face sheet with patient at time of visit and has patient sign sheet verifying information. Changes are to be updated in registration system.
    • Maintains patient accounts by obtaining, recording and updating personal, financial and insurance information.
    • Receives payment for co-pays, co-insurance, and outstanding balances. Provides receipt to patient.
    • Batches daily by reconciling sign-in sheet, encounter forms and monies collected.
    • Completes same day data entry (TES) including use of proper ICD-9 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
    • Monitors and maintains waiting room and work area to ensure a clean and professional environment.
    • Is knowledgeable of the location and contents of the MSDS manual.
    • Limits access to patient/employees information on a job related need to know basis.
    • Responds to supervisor's and co-workers requests for information and assistance in a cooperative manner and within appropriate time frame.
    • Communicates problems, work flow, opportunities for improvement, and other relevant issues to supervisor or others as appropriate.
    • Demonstrates effective verbal and written communication.
    Qualifications



    Job Requirements:

    • High School Diploma or GED
    Preferred

    Job Requirements:

    • Previous customer service experience
    • Previous medical office experience