Customer Service Rep/Planner - Tulsa, United States - Paul Transportation

Paul Transportation Tulsa, United States

1 week ago

Description

**Customer Service Rep/Planner**

Tulsa - OK Full Time Paul Transportation is seeking to hire an experienced Customer Service/Planner. This individual will assist the Dispatch team with Load Planning and Driver Utilization. The individual must be able to work in a fast paced and dynamic environment, openly communicate, and contribute creative solutions to coordinate freight movements. The individual must work well in a team environment and **MUST** have prior experience with OTR trucking load planning/scheduling, dispatching and drivers hours of service.

**Essential Duties:**

Must have the Capacity to plan drivers within DOT hours of service regulations

Proactively communicate shipment details to customers and Driver Managers

Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints.

Call or email customer to book freight for asset trucks as well as brokerage division.

Enter orders into system to include detailed, thorough information.

Assist Rating Clerk as needed with rating orders.

Assist Load Planners as needed.

Assist Driver Managers by monitoring status of deliveries.

Identify freight for other territories and drivers as needed.

Secure freight from a defined call list to secure business for asset and brokerage divisions.

Develop customer relationships.

Develop broker relationships

Run customer credit as required.

Enter new customer or new shipper/consignee information as needed into system.

Other duties as may be assigned.

**Qualification/Requirements:**

Previous Customer Service & Planning experience in Transportation

Ability to read and interpret documents such as operating and maintenance instructions and procedure manual.

Ability to calculate figures and amounts.

Excellent communication skills.

Reliable attendance.

Detailed Oriented

**You can send your resume to **

Email your resumes to

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Customer Service Rep/Planner - Tulsa, United States - Paul Transportation

Description

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