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    Patient Services Rep - Tulsa, United States - Ardent Health

    Ardent Health
    Ardent Health Tulsa, United States

    4 weeks ago

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    Description
    Overview

    Join our team as a day shift, full-time, Sand Springs Patient Access Rep in Tulsa, OK.

    Fulfilling your purpose begins here:

    People First, Always. Here's how we take care of our people:
    • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
    Your team is bigger than your department:
    • Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
    • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
    Responsibilities
    • Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
    • Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
    • Review face sheet with patient at time of visit and has patient sign sheet verifying information.
    • Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
    • Receive payment for co-pays, co-insurance, and outstanding balances.
    • Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
    • Monitor and maintain waiting room and work area to ensure a clean and professional environment.
    • Is knowledgeable of the location and contents of the SDS manual.
    • Limit access to patient/employees information on a job related need to know basis.
    • Demonstrate effective verbal and written communication.
    Qualifications

    Job Requirements
    • High School Diploma or GED
    • Adhere to all policies, procedures and regulations to ensure patient safety and compliance
    Preferred Job Requirements
    • Previous customer service experience
    • Previous medical office experience
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