Customer Service Representative - Tecumseh, United States - First Insurance Group

First Insurance Group Tecumseh, United States

3 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Premier Bank **Requisition Number****:** CUSTO002851 Showing 1 location **Job Details**

**Description**

****Position Title:** Customer Service Representative**

****Department:** Retail**

****Position Reports to:** Client Service Manager**

****Position Supervises:** No Direct Reports**

****Position Summary:****

Support the companys mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

****Duties and Responsibilities:****

Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.

Provides exceptional service with knowledge of all retail products and services.

Adhere to the Six-Step Experience guidelines with each customer interaction.

Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.

Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.

Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Demonstrates a positive reflection of the organization in public through their actions and behaviors.

Maintain and ensure compliance standards by complying with all bank policies and procedures.

Coordinate service requests with other departments.

Complete other duties as assigned.

****Education, Certification, License and Experience:****

High school graduate or equivalent.

Previous cash handling or customer service preferred

****Skills and Knowledge:****

Excellent interpersonal, communication and organizational skills.

Professional appearance, dress, and behaviors.

Problem solving, critical thinking skills and time management skills

Detail oriented and the ability to manage multiple initiatives in a timely manner.

Ability to operate related computer applications and business equipment

Engage in completing the job specific learning plan.

Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act.

Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

****Work Environment:****

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

****Physical Requirements:****

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.

***Premier Financial Corporation is an Affirmative Action and Equal Opportunity employer.*** ***We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or*** ***any other legally protected status.***

The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is at will and may be terminated at any time.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Customer Service Representative

2 weeks ago

Employee Force Provider Industry, United States

Fitness equipment distribution center in City of Industry is looking to hire a Customer Service Representative. · Customer Service Representative · - Must be willing to learn technical tasks (such as troubleshooting). · - E-commerce experience + **SALES experience** is highly des ...
Customer Service Representative

2 weeks ago

Tak Shing Hong Inc. Industry, United States

**Customer Service Representative** · **Handling Inquiries and Complaints**: Respond promptly to customer inquiries and complaints, demonstrating empathy and professionalism while striving to resolve issues to the customer's satisfaction. · **Processing Orders and Returns**: Assi ...
Customer Service Representative

2 weeks ago

Steve Duitsman - State Farm Agent Dundee, United States

Position Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · **Responsibilities**: · - Establish customer relationships and follow up with customers, as needed. · - Use a customer ...
customer service representative

6 days ago

Family Dollar Tecumseh, United States

Family Dollar W CHICAGO BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

1 week ago

JCR Services, LLC Industry, United States

Job Summary: · **Responsibilities**: · - Handle inbound and outbound customer calls professionally · - Assist customers with inquiries, orders, and issue resolution · - Utilize sales techniques to promote products or services · - Maintain accurate customer records through data en ...
Customer Service Representative

4 days ago

Emerald Enterprises Dundee, MI, United States Freelance

**Join our team in Dundee, MI** · **Your-Entry** supports renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field · **Start your career in customer serv ...
Customer Service Representative

4 days ago

Neptune Enterprises Brooklyn, MI, United States Freelance

**Join our team in Brooklyn, MI and start your career in sales** · At **Dein-Quereinstieg**, we support well-known partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the wo ...
Customer Service Representative

5 days ago

PRL Aluminum Systems Industry, United States

Overview: · We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. · **Duties**: · - Assist customers with product in ...
Customer Service Representative

4 days ago

Maxim Lighting International Industry, United States

Based in Southern California, Maxim Group Companies, is a lifestyle lighting manufacturer and wholesaler founded in 1970. We offer a variety of high-quality lighting fixtures for the home with design inspiration from around the world. · We are looking for a Customer Service Repre ...
Service Bdc Representative

2 days ago

Piemonte Chevrolet Dundee, United States

Al Piemonte Chevy is seeking an Experiences Service BDC agent - FULL TIME · Our growing Service Department is looking for positive attitude well-spoken individuals to professionally care for our customers by responding to the internet, phone, manifest, social media, and text inqu ...
Customer Service Representative

5 days ago

Bubba Smart Solutions Industry, United States

CSR · - STRONG OFFICE PERSONALITY · - ROUTING EX. · - CSR EX. · - MONDAY THRU FRIDAY · - $20/26 HR · HOURS / 7AM - 3:30PM · Pay: $ $26.00 per hour · Experience level: · - 1 year · Shift: · - 8 hour shift · - Morning shift · Weekly day range: · - Monday to Friday · Work setting: · ...
Licensed Customer Service Representative

2 weeks ago

Epic One Insurance Group East Dundee, United States

**Must be in commuting distance of East Dundee Office** · **Maintain your momentum and continue to grow with us **If you are looking for your next career opportunity, there is no need to look any further. **Epic One Insurance Group LLC** in **East Dundee** is looking to hire a ** ...
Customer Service Representative

1 day ago

Holosun Technologies Inc Industry, United States

**About Us** · Holosun Technologies is a leading innovator in our industry. We are a growing company with new positions available in our customer service department for energetic, smart, and honest team members with excellent communication skills. Holosun is a team-oriented compa ...
Csr - Customer Service Representative/dispatcher

3 weeks ago

Lifeline Plumbing, Heating and Cooling Dundee, United States

**Overview** · As a Customer Service Representative, you are frequently the first impression each client has in their interaction with us, and can make the difference between an amazing experience and an ordinary one. Lifeline prides itself on it's service, so this role is consid ...
Csr - Customer Service Representative

1 week ago

JCR LOGISTICS Industry, United States

Job Overview: · **Responsibilities**: · - Analyze customer needs and recommend appropriate products or services · - Conduct outbound calling to follow up on customer concerns or inquiries · - Perform data entry tasks accurately and efficiently · - Upsell products or services to i ...
Customer Service Customer Care Representative

4 days ago

Eclipse Technologies Lambertville, MI, United States Freelance

**Your Responsibilities**: · - Support of German and English-speaking customers and sales partners · - Preparation of offers and processing of orders up to invoicing · - Tracking and forwarding of issues to the appropriate departments · - Maintenance of master data and updating o ...
Call Center Customer Service Representative

2 days ago

Brio Water Technology, Inc. Industry, United States

**Responsibilities**: · - Respond to all customer inquiries including but not limited to product details, product availability, and transactions · - Provide product support to customers who have questions on the use of our products. · - Process claims as needed. · - Other tasks a ...
Electrical Assistant

4 days ago

Oceanic Ventures Tecumseh, MI, United States Freelance

ARWA Personaldienstleistungen GmbH represents: · A - Attractive employer. · R - Respectful interaction. · W - Strong-willed employees. · A - Excellent service. · We actively listen to our applicants and clients. · You share your wishes, professional values and goals with us. · We ...
client service representative

1 week ago

PSG Global Solutions Adrian, United States

Old National Bank is honored to be named one of the World's Most Ethical Companies for the 10th consecutive year Old National Bank was established in 1834. Today, we are the largest financial services holding company headquartered in Indiana. We pro Client Service, Representative ...
Customer Service Representative

3 weeks ago

ProMedica Adrian, United States Full time

**Job Details** · **Customer Service Representative - DME Adrian HME- Full Time - Days ** · This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** · Job Title Customer Service Representative - DME Adrian HME- Fu ...