- Directs the flow of incoming/outgoing calls. Answers incoming calls immediately, and identifies who the caller has reached, ie 'Operator, (NAH) [NAME]
- Connects call to the appropriate extension. Politely and effectively asks questions to determine appropriate transfer when necessary. Assists internal callers placing outgoing calls.
- Receives patient information calls, locates patient in the Meditech system, and connects appropriately to the correct patient room and bed, or to the nursing unit as per nursing department policy.
- Provides relay services, specifically TDD, for hearing impaired callers.
- Provides interpretive services by way of telephone or video interpretation.
- Pages individuals on in-house and long-range pagers. Pages emergency codes and individuals and makes some general announcements on overhead speaker, speaking clearly and distinctly.
- Responds immediately to alarm systems, and initiates codes, pages and overhead announcements in accordance with departmental procedures and in a calm manner.
- Provides accurate information to patients, staff, physicians, and the public
- Performs clerical duties such as typing and proofreading end of day daily reports.
- Assists with training new operators when requested by Coordinator or Director.
- Notifies coordinator of delays in telephone communications, any other malfunctioning equipment per department policies. Informs coordinator of all other situations that requires supervisory action or intervention, (e.g. customer complaints, unusual occurrences, etc.)
- Greet patients and visitors as they arrive at the hospital information desk and ask how they would like to be assisted.
- Answer any questions or complaints presented at the information desk, or escalate to appropriate dept/person.
- Assigns visitor and/or vendor passes as per hospital policy.
- Locates patient in the Meditech system, and directs visitor to the appropriate patient room and bed, or to the nursing unit as per nursing department policy.
- Maintain cleanliness of information desk making certain it is presentable at all times.
- Receive packages and/or letters and notify appropriate departments or arrange for delivery.
- Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of information desk and surrounding areas.
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Telecommunications Operator
20 hours ago
Advocate Health Oak Lawn, United StatesMajor Responsibilities:Ensure effective and efficient operation of paging system, AmCom Answering Service, Alcatel communication systems, and other department related equipment (fax, printers, computer, etc.) 1)Process incoming calls for patients, staff, physicians, and public in ...
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Public Safety Operations Center Telecommunicator
2 weeks ago
Advocate Health Park Ridge, United States Full timeIt's More Than a Job, It's a Calling · Position: Public Safety Operations Center Telecommunicator · Location: Lutheran General hospital; Park Ridge, IL. · Full Time; 2nd Shift · ~Hours of 2pm-10:30pm; includes rotating weekends and holidays · MAJOR RESPONSIBILITIES · Monit ...
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Engineering Associate
2 weeks ago
TEP GROUP Chicago, United StatesSummary · Position requires thorough knowledge of civil design and engineering techniques. Responsible for planning and conducting independent work requiring judgment in the evaluation, selection, application and adaptation of engineering techniques, procedures and criteria. Dev ...
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IT Support Coordinator
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under general supervision, coordinates the support of computer systems for the District by prioritizing requests, assigning staff, and maintaining records regarding resolution of end-user issues related to personal computers and telecommunication equipment. ...
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Field Service Technician
2 weeks ago
Standby Power System Consultants Chicago, United StatesField Service Technician · Position Overview: · HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% h ...
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Automation Manager
3 weeks ago
Coilcraft, Inc. Chicago, United StatesAutomation Manager · Coilcraft, a successful privately-held company based in Cary, IL, renowned globally for its high-quality passive electronic components, operates across diverse industries such as telecommunications, automotive, broadband communications, and consumer electroni ...
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Broadband Technician I
4 days ago
Astound Broadband powered by RCN East Chicago, United States Full timeBroadband Technician I · Chicago, IL · Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we pro ...
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Lead Accountant-Remote Flexibility FEATURED
2 weeks ago
Gilder Search Group Chicago, United StatesOur client is a renowned regional carrier in the U.S., operating as the fifth-largest wireless telecommunications network. With a customer base of millions across over 400 markets in 23 states, they have established themselves as a prominent player in the industry since its incep ...
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Network Analyst
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under supervision, installs, maintains, troubleshoots and tests District Wide and Local Area data and telecommunications networks and assists in the maintenance of the computer security program. Essential Job Functions · Essential job functions are fundame ...
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Manager, NOC Escalation
4 weeks ago
Sinch Chicago, United States Full timeThe role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment thro ...
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Information Technology Manager
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under general supervision, directs the activities of a major functional area of information technology such as network operations, services and support, security and compliance, business applications, applications development, and/or project management. Ess ...
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Lead Microgrid and BESS Applications Engineer
2 weeks ago
00068 LEIDOS ENGINEERING INC Chicago, United States Full timeAt Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right ...
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Manager, NOC
1 week ago
Sinch Chicago, Illinois, United States PermanentThe NOC Manager (Third shift) will be responsible for supervising the 24x7 monitoring of all components of Sinch's network. The NOC monitors the network via the CiNAS network monitoring system and direct access to switches, DACs and other network nodes, technicians are alerted to ...
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Network Engineer
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under supervision, designs, installs, maintains, troubleshoots and tests District Wide and Local Area data and telecommunications networks, or, under general supervision, assists in the development, monitoring and enforcement of the computer security program. ...
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Senior Network Engineer
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under direction, ensures network capacity and future network requirements; plans hardware and communications facilities; ensures compatibility of software and hardware products. Supervises the acquisition, installation and maintenance of remote hardware and s ...
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Substation Physical Engineer
1 week ago
Leidos West Loop, United States contractDescription · Looking for an opportunity to make an impact? · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our c ...
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Substation Protection and Control Engineer
1 week ago
Leidos West Loop, United States contractDescription · Looking for an opportunity to make an impact? · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our c ...
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IT Support Analyst
2 weeks ago
Pregis Chicago, United StatesIT Support Analyst · Chicago, IL, USA Req #2372 Thursday, April 11, 2024 We're Not Just in the Packaging Business–We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our ...
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guest experience ambassador
2 weeks ago
Flik Hospitality Group Chicago, United States Full timeFlik Hospitality Group Salary: $24 - $26 / Hour · Other Forms of Compensation: · What makes FLIK click · What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them an ...
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human resources business partner-excld
3 weeks ago
City of Chicago Chicago, United StatesHR Business Partner (Excluded) · Administrative Hearing · Number of Vacancies: 1 · (Additional vacancies possible pending budget approval) · Under direction, works as a strategic partner administering and overseeing human resources programs for a small City department or for a ...
Telecommunications Operator - Chicago, United States - Humboldt Park Health
Description
Telephone OperatorExcellent customer service skills; Ability to concentrate and to quickly and courteously respond to callers in a busy, distracting office environment; Ability to use good judgment and act independently to effectively problem solve; Ability to work as part of a team to ensure department efficiency and productivity.
Bilingual English/Spanish highly preferred.
Telecommunications Operator professionals in Chicago
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Alexandro Rodrigues de Lima
Nodal Networking Systems Operator & Maintainer