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    guest experience ambassador - Chicago, United States - Flik Hospitality Group

    Flik Hospitality Group
    Flik Hospitality Group Chicago, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Flik Hospitality Group

    Salary: $24 - $26 / Hour

    Other Forms of Compensation:

    What makes FLIK click

    What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

    We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

    Job Summary

    The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

    RESPONSIBLITIES:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
  • Meet, greet and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
  • Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
  • Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information.
  • Operate telecommunication systems and manage incoming calls; relay any messages to appropriate resource
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
  • Restock supplies daily throughout the reception and storage room areas
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
  • When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow up
  • Carry out instructions for security, fire, health and safety guidelines
  • Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipates customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
  • Maintain a strong awareness of business activity and communicate all updates with your team members.
  • Conduct opening and closing walkthroughs when business requires
  • Other duties as assigned
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