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Oldsmar

    Concierge Specialist - Oldsmar, United States - Aspire at Oldsmar

    Aspire at Oldsmar
    Aspire at Oldsmar Oldsmar, United States

    3 weeks ago

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    Description

    Aspire at Oldsmar -

    Aspire Health Group is looking for a Concierge Specialist to join our family

    Customer service role Monday - Friday from 11am-7pm.

    Before a resident arrives at our center, our Customer Service Concierge will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.

    Benefits

    • Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
    • Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
    • Health insurance for the entire family
    • 401k with a match

    Customer Service Program Responsibilities

    • Ensures rooms are ready and equipped for patient needs.
    • Prepares staff for patient arrival, including communication of special conditions or requirements.
    • Greets new patients and their families and assists through the admissions process.
    • Facilitates introductions to caregiver staff and departments.
    • Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
    • Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
    • Companionship and conversation.

    Required Qualifications

    • High School diploma or GED.
    • Must be 18 years of age.
    • Customer service oriented.
    • Ability to read and communicate at an adequate level to essential job duties.
    • Ability to treat and care for seniors and their property with dignity and respect.
    • Ability to communicate with clients in a friendly and congenial manner.
    • Ability to read and write in English.

    About the Company

    We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.

    We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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