- Ensure each new resident has a move-in orientation conducted by appointment.
- New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
- Scan all required move-in documents into Onesite.
- Oversee Pending Tasks.
- Guide walk-in traffic and minimize the wait time.
- Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
- Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
- Organize incoming packages systematically and distribute as needed.
- Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
- Utilize CRM to effectively manage resident relations, service requests and resident communications.
- Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
- Walk through all amenities daily to ensure they are stocked and in good condition.
- Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed.
- Provide superior customer service to internal and external customers.
- Interact with walk-in prospects by showing the property if needed and answering questions about the community.
- Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
- Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
- May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
- Complete market summary and comp reports as directed.
- Comply with all Company policies and procedures related to employment.
- Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
- Perform Resident Service Manager duties in the absence of the Resident Service Manager.
- Perform other duties as assigned or as necessary.
- High School Diploma, or equivalent, is required.
- Associate degree in business administration or equivalent, is preferred.
- Minimum of two years of office experience is required.
- Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
- Must have and maintain a valid driver's license unless otherwise noted.
-
Customer Service Specialist
1 week ago
NCO Ent. Saint Petersburg, United StatesJob Description · Job DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization's developmen ...
-
Loan Servicing Specialists
3 weeks ago
AppleOne Saint Petersburg, United StatesJob Description · Job DescriptionHi there, · Our client, a SBA focused bank headquartered in downtown St. Petersburg is seeking several SBA Portfolio Servicing candidates. This is a hybrid role with work from home days on Monday and Friday and in office days on Tuesday, Wed and T ...
-
Patient Service Specialist
4 days ago
Select Physical Therapy Clearwater, United StatesOverview · When patients enter our center in Clearwater, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is ...
-
Patient Service Specialist
1 week ago
Select Medical St Petersburg, United StatesWhen patients enter our center in St. Petersburg, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your st ...
-
Account Services Specialist
3 weeks ago
Bank OZK St Petersburg, United StatesThis position may be based in a Bank OZK location in St. Petersburg, FL., Tampa, FL., Bradenton, FL., or Sarasota, FL. · Job Purpose and Scope: · Responsible for establishing and maintaining specialized (Association Services) commercial deposit accounts for the Bank. · Essential ...
-
Social Services Specialist II
1 week ago
BayCare Health System St Petersburg, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
-
Social Services Specialist II
4 days ago
BayCare Health System St Petersburg, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
-
Administrative Specialist/Customer Service
2 days ago
RollShield LLC Clearwater, United StatesJob Description · Job DescriptionRoll Shield seeking an experienced, motivated individual to join our team as an Customer Service Specialist. · We're currently seeking an Administrative Customer Service Coordinator for a position in our Clearwater office to help support the growt ...
-
ops human services program specialist
1 week ago
State of Florida Clearwater, United StatesDrive to vaccine engagement and street medicine locations Assist clients with forms and applications Conduct eligibility determination and enrollment into services based on established criteria Confirm and updates client demographics Coordinate patie Specialist, Program, Customer ...
-
Service Specialist
1 week ago
Paychex Saint Petersburg, United StatesOverview: · Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accorda ...
-
Service Specialist
1 week ago
Paychex Saint Petersburg, United StatesOverview: · Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accorda ...
-
Account Services Specialist
3 weeks ago
Bank OZK St Petersburg, United StatesAccount Services Specialist · Job ID: 14170 · Functional Area: Retail/Community Banking · Position Type: Full-Time Regular · Experience Required: 1 - 3 Years · Location: St Petersburg, FL 4th St · Department: Association Services · Education Required: High School Diploma or ...
-
Member Service Specialist
3 weeks ago
Floridacentral CU Clearwater, United States Full timeMember Service Specialist - Clearwater (Base rate + Incentives) · - To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, ...
-
Cemetery Services Specialist
1 week ago
SCI Shared Resources, LLC Clearwater, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Perfo ...
-
Patient Service Specialist
1 week ago
Select Physical Therapy Clearwater, United StatesOverview: · Check out the video below for additional insight into the work of our Patient Service Specialists · **Schedule**: · - Center Location: Clearwater, FL · - Type of Employment: Full Time · - Hours: Weekdays (TBD) · - Salary: Starting at $16/hour (Pending Experience) · ** ...
-
Provider Services Specialist I
6 days ago
Zelis Saint Petersburg, United StatesPosition Overview: · We are seeking energetic and reliable professionals to join the Zelis team as a Provider Services Specialist. This call center position is primarily responsible for answering inbound calls from providers and healthcare facilities. The Provider Services Specia ...
-
Human Services Program Specialist
3 weeks ago
Person Directed Supports, Inc. East Petersburg, United States**Responsibilities**: · - Creates and promotes a culture centered on building self-directed lives with the people we support. · - Displays principles of good management and applies these in daily work performance · - Serves as the liaison between PDSI and supports coordination ag ...
-
Ops Facilities Services Specialist
23 hours ago
The State of Florida Saint Petersburg, United StatesRequisition No: 831397 · Agency: Florida Fish and Wildlife Conservation Commission · Working Title: OPS Facilities Services Specialist · Pay Plan: Temp · Position Number: · **Salary**: $20-$21 per hour, depending on experience · Posting Closing Date: 07/03/2024 · **Total Compen ...
-
Blood Services Product Specialist
3 weeks ago
SOFT COMPUTER CONSULTANTS Clearwater, United States***: · The Blood Services Product Specialist works under the direction of the assigned Blood Services Product Team Lead in support of product development activities. Particularly may assist with research and documentation of product requirements, development of product technical ...
-
Truist Financial Corporation St Petersburg, United StatesUnder limited supervision, provide sales, service and loan support to Relationship Managers, Commercial Credit staff, and Sales Leaders managing and supporting Commercial client portfolios. Support is provided across all Commercial Community Bank seg Client Specialist, Relationsh ...
Resident Service Specialist - St Petersburg, United States - UDR
Description
UDR is seeking a Resident Service Specialist to join our team at Peridot Palms community (#381 units) located in St Petersburg, FL.
GENERAL SUMMARY OF DUTIES:
Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction.
Maintain company customer service standards within the community.
Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities.
Provide coordination to ensure high quality resident customer service.SUPERVISION RECEIVED:
Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED:
N/
A
ESSENTIAL FUNCTIONS:
Move-In Coordination
PERFORMANCE REQUIREMENTS:
Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have excellent organizational skills.
Ability to perform a variety of support assignments requiring some exercise of independent judgment.
Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws.
Demonstrated skills with customer service.
Knowledge of principles and methods for showing and promoting property.
Ability to effectively present information to prospective or current residents.
Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records.
Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills.
Ability to meet and deal effectively with clients, associates, and the general public.
Excellent verbal and written communication skills.
Ability to create, compose, and edit written materials.
Ability to establish priorities and coordinate work activities.
Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda.
Attention to details, and basic experience with the internet.
MS Office software applications required (e.g., Microsoft Office, Word and Excel).Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS:
Requires prolonged sitting, some bending, stooping and stretching.
Occasionally lifting files or paper weighting up to 30 pounds.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS:
Normal office environment.
Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
