Jobs
>
Jacksonville

    IT Service Desk Specialist - Jacksonville, United States - C4 Technical Services

    C4 Technical Services
    C4 Technical Services Jacksonville, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    IT Service Desk Specialist
    Duration: 6 Months

    Description
    Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. The Technology Specialist has the experience and knowledge to resolve most complex problems.
    Essential functions:

    • Assist customers via phone, instant messaging and ticket support
    • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
    • Analyze, document, and resolve issues and requests
    • Refer more complex issues and requests to more senior Technology Specialists
    • Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
    • Utilizes scripts and available tools when assisting customers
    • Provide input to and modifies department documentation


    Requirements:

    • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
    • Basic understanding of the following:
    • Mainframe Operating Systems.
    • Linux/Unix Operating Systems.
    • Telephony Support Applications (Cisco Call Manager, etc.)
    • Remote Connectivity Applications (Citrix, etc.)
    • Faxination Solutions
    • Microsoft Sharepoint
    • Video Conferencing solutions and software (Picturetel, etc.)
    • Ability to manage tasks independently and take ownership of responsibilities
    • Ability to learn from mistakes and apply constructive feedback to improve performance
    • Ability to communicate technical information clearly and articulately
    • Ability to adapt to a rapidly changing environment
    • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
    • Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
    • Technical Help Desk or Call Center experience.
    • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
    • Ability to manage tasks independently and take ownership of responsibilities
    • Ability to learn from mistakes and apply constructive feedback to improve performance
    • Ability to communicate technical information clearly and articulately
    • Ability to adapt to a rapidly changing environment
    • Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.


    Required Experience:
    1+ years of relevant work experience

    Preferred Education:
    Bachelor's degree in a related field

    Required Education:
    High school diploma or GED

    • Candidates must have previous Helpdesk/Service Desk (phone/email/chat) experience in an enterprise environment, utilizing a ticketing system.
    • GuideWell's Service Desk currently supports 12k+ users within various GuideWell subsidiaries; working approximately 30-35 tickets per day via SMIT Remedy ticketing system.
    • Include the number of users supported, ticketing system used and whether or not there were any metrics required (certain # of tickets worked/closed in a specific time-frame).
    • Excellent communication and Customer Service is a MUST as these resources will be providing technical support to C-Level users to non-technical users.
    Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
    Women and Minority owned – NMSDC Certified
    Offices in MN (Corporate), TX, CA

    Company Description

    Based in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r
    Women and Minority owned – NMSDC Certified\r
    Offices in MN (Corporate), TX, CA
  • RightClick

    Service Desk Specialist

    4 weeks ago

    RightClick Jacksonville, United States

    One of our biggest clients in the healthcare industry is making strides in a number of specialized practices. They are committed to providing top care and their rapid growth is a sign of their success. They are looking to take on a Service Desk Specialist who will provide over th ...

  • RightClick

    Service Desk Specialist

    6 days ago

    RightClick Jacksonville, United States

    Our client is a prominent company specializing in marine transportation, ship docking, and more. They offer a wide range of towing services and have a strong presence in multiple ports across the nation. They are committed to providing top care and their rapid growth is a sign of ...

  • Right-click

    Service Desk Specialist

    2 days ago

    Right-click Jacksonville, United States

    Our client is a prominent company specializing in marine transportation, ship docking, and more. They offer a wide range of towing services and have a strong presence in multiple ports across the nation. They are committed to providing top care and their rapid growth is a sign of ...

  • Right-Click

    Service Desk Specialist

    2 weeks ago

    Right-Click Jacksonville, United States

    One of our biggest clients in the healthcare industry is making strides in a number of specialized practices. They are committed to providing top care and their rapid growth is a sign of their success. They are looking to take on a Service Desk Specialist who will provide over th ...

  • Jax Spine & Pain Centers

    Front Desk Specialist

    3 weeks ago

    Jax Spine & Pain Centers Fernandina Beach, United States Full time

    We have an immediate opening in our Fernandina Beach Office. · Responsibilities:This position is responsible for greeting and assisting patients and visitors with check-in and general information. · Providing excellent care, collaborating effectively with all departments, and cul ...

  • Belk

    Nail Tech

    1 week ago

    Belk Jacksonville, United States OTHER

    The Salon Technician is responsible for providing salon clientele with professional services relating to the care and treatment of hair, nails, and skin. This position reports to the Salon Manager or Desk Manager. This position is nonexempt. · Our salon is looking for the next gr ...

  • Phyton Talent Advisors

    Options Operations Associate

    1 week ago

    Phyton Talent Advisors Jacksonville, United States

    Our client a top tier financial services firm is seeking a highly skilled and detail-oriented individual to join our team as an Equity Options Settlements Specialist. In this role, you will be responsible for managing the settlement process for equity options trades, ensuring acc ...

  • Women's Care Florida

    Patient Access Coordinator

    3 weeks ago

    Women's Care Florida Jacksonville, United States Full time

    Provides professional supervisory support to patient access staff following established standards and practices and is a working member of the patient access team. Refers matters outside their scope of duties to the Patient Access Manager, Clinical Manager, or Director of Practic ...

  • Redeemer Health

    Oncology Front Desk Specialist

    1 week ago

    Redeemer Health Meadowbrook, United States

    OVERVIEW: · Step into a fulfilling career at Redeemer Health as an administrative/clerical professional. Our state-of-the-art facilities, commitment to safety, and celebrated service orientation set us apart. Our diverse workforce, spread across southeastern Pennsylvania and New ...

  • HEI Hotels & Resorts

    At Your Service

    4 days ago

    HEI Hotels & Resorts Jacksonville, United States

    Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Wage = $17 Responsibilities Promptl Operator, Agent, Front Desk, ...

  • Baptist Health - Florida

    Call Center Office Specialist, Primary Care, Full Time Days, Beach Walk

    4 weeks ago

    Baptist Health - Florida Jacksonville, United States Full time

    Job Posting Summary · * Up to a $1,000 Sign on Bonus Available* · Baptist Primary Care is looking for an experienced Office Specialist for the Primary Care office located at Beach Walk. This position will report to work Monday through Friday. · This is a medium-sized office with ...

  • Select Physical Therapy

    Patient Service Specialist

    2 weeks ago

    Select Physical Therapy Jacksonville, Florida, United States Permanent

    Overview: · When patients enter our center in Jacksonville, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk ...

  • The CSI Companies

    Data Entry Clerk

    1 week ago

    The CSI Companies Jacksonville, United States

    CSI Companies is hiring a Data Entry Specialist for a contract position with our client in Jacksonville, FL. Our client is a leading healthcare institution dedicated to providing exceptional patient care and advancing medical research and education. Location: Jacksonville, FL in ...

  • Baptist Health - Florida

    Office Specialist I, Full Time Days, Baptist Behavioral Health Outpatient Clinics

    4 weeks ago

    Baptist Health - Florida Jacksonville, United States Full time

    Job Posting Summary · * Eligible for Up to $1,000 Sign-On Bonus* · Baptist Medical Center Jacksonville is hiring an Office Specialist I for the Behavioral Health Outpatient Department located in Jacksonville, FL. This is a full-time position working a Monday - Friday 8:00am-5:00p ...

  • Select Physical Therapy

    Patient Service Specialist

    6 days ago

    Select Physical Therapy Jacksonville, United States

    Overview: · When patients enter our center in Jacksonville, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is ...

  • One Call

    IT Support Specialist

    1 week ago

    One Call Jacksonville, United States

    **IT Support Specialist** · Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in ...

  • The LEGO Group

    Sales Associate

    2 weeks ago

    The LEGO Group Jacksonville, United States

    Sales Associate (Brick Specialist) - St Johns Town Center - Jacksonville, FL · + · **Location** Jacksonville, Florida, United States of America · + · **Job ID** · + · **Category** Retail · **Job Description** · Are you excited to deliver inspirational retail experiences t ...

  • Law Office of David M. Goldman PLLC

    Front Desk Receptionist

    2 weeks ago

    Law Office of David M. Goldman PLLC Jacksonville, United States

    · Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team You'll act as the first point of contact for the business, answer phone calls, schedule meetings, transfer calls, scan and cop ...

  • iVenture Solutions

    IT Support Specialist

    2 days ago

    iVenture Solutions Jacksonville, United States

    Job Description · Job DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrat ...

  • North Florida Surgeons

    Office Manager

    2 days ago

    North Florida Surgeons Jacksonville, United States

    Job Description · Job DescriptionDescription:Starting pay based on experience · Office Managers will work directly with Site Supervisors and other Office Managers to ensure the smooth running of offices through managing, training, and guiding their employees as well as planning t ...