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IT Support Specialist
2 weeks ago
iVenture Solutions Jacksonville, United StatesJob Description · Job DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrat ...
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Customer Support Specialist
1 week ago
Open Systems Technologies Jacksonville, United StatesA direct client of ours located in Jacksonville, FL has multiple openings for customer support specialists. This is a 12+ month contract, right to hire opportunity. Onsite 4 days a week in Jacksonville, FL office. · The Customer Service Specialist is responsible for handling ques ...
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IT Support Specialist
1 week ago
TECEZE Jacksonville, United StatesJob Title: IT Support Engineer · Location: Jacksonville, FL · Job Description: · We are seeking a skilled IT Support Engineer to join our team. The ideal candidate will be responsible for setting up and maintaining our computer systems, networks, and software, as well as providin ...
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Trade Support Specialist
1 week ago
Resource Solutions Jacksonville, United StatesJob Description: · Job Title E-Commerce Trading Client Services Specialist · Corporate Title Associate · Location Jacksonville, FL · Overview · The Bank's eCommerce Client Services team ('eCS') are recruiting for electronic trading client support for the Autobahn Trading franchis ...
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campus support specialist
2 weeks ago
Tulsa Welding School Jacksonville, United StatesStrataTech Education Group · StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation's growing infrastructure needs. · The company's Tulsa Welding S ...
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Training Specialist Support
2 weeks ago
LADGOV CORPORATION Jacksonville, United StatesJob title: Training Specialist Support · Location: Jacksonville FL · Travel: N/A · Duties : · The applicant shall provide a training specialist to support the Housing Learning Center. · Qualification: · The applicant shall be able to deliver training in any applicable modal ...
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Contracts Support Specialist
5 days ago
WSB LLC Jacksonville, United StatesJob Description · Job DescriptionWSB is looking for a CEI Contract Support Specialist to join our Jacksonville, FL office Forge ahead with WSB. WSB was founded on the understanding that culture drives results and we've dedicated ourselves to the value of strong relationships, col ...
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Family Support and Engagement Specialist
2 weeks ago
Children's Home Society of Florida Jacksonville, United StatesOverview · ***HOURLY RATE OF $17*** · Since opening our doors in 1902, CHS became a part of Florida's history. · CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing ti ...
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Training Specialist Support
2 weeks ago
Ladgov Corporation Jacksonville, United StatesJob Description · Job DescriptionJob title: Training Specialist Support · Location: Jacksonville FL · Travel: N/A · Duties : · The applicant shall provide a training specialist to support the Housing Learning Center. · Qualification: · The applicant shall be able to deliver tra ...
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Desktop Support Specialist
3 weeks ago
K-Tek Resourcing Jacksonville, United StatesJob Description · Job DescriptionJob Title: Desktop Support Specialist · Location: Jacksonville, FL · Duration: Contract · Role and Responsibilities: · The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating ...
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Agency Support Specialist
1 day ago
Ricci Insurance Group LLC Jacksonville, United StatesJob Description · Job DescriptionOVERVIEW: · Our Agency Support Specialists are a crucial part of our agency support team. They provide 5-star customer service to our existing clients, assisting them with everything from policy reviews and coverage changes to policy reshops/rewri ...
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Support Services Specialist
2 weeks ago
City of Jacksonville, FL Jacksonville, United StatesSalary : $36,522.84 AnnuallyLocation : Jacksonville Public Library, FLJob Type: Civil ServiceJob Number: Department: PUBLIC LIBRARYOpening Date: 05/22/2024Closing Date: 5/29/2024 11:59 PM EasternJob Description The Jacksonville Public Library is actively seeking a Support Service ...
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Support Services Specialist
2 weeks ago
City of Jacksonville, FL Jacksonville, United StatesSalary : $36,522.84 Annually · Location : Jacksonville Public Library, FL · Job Type: Civil Service · Job Number: · Department: PUBLIC LIBRARY · Opening Date: 05/22/2024 · Closing Date: 5/29/2024 11:59 PM Eastern · Job Description · The Jacksonville Public Library is activ ...
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Client Support Specialist
4 weeks ago
Intercontinental Exchange, Inc.(ICE) Riverside, United StatesJob Description · Job Purpose · The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuati ...
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Client Support Specialist
2 weeks ago
Intercontinental Exchange Holdings, Inc. Jacksonville, United StatesOverview: · Job Purpose · The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, ...
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Client Support Specialist
1 week ago
Intercontinental Exchange Jacksonville, United States PermanentOverview · Job Purpose · The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, r ...
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Client Support Specialist
3 weeks ago
Intercontinental Exchange Jacksonville, United StatesOverview · Job Purpose · The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, r ...
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LanceSoft Jacksonville, United StatesTitle: Print Support Specialist · Location: Jacksonville, FL, 32204 · Duration 0-2+ Months (Possible Extensions) · Hours: 8am - 5pm Monday - Friday EST · Job Description: · They will be required to travel between hospital and offsite clinics. · Average of 25 miles per day.N ...
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IT Support Specialist
3 weeks ago
Kforce Jacksonville, United StatesRESPONSIBILITIES: · Kforce's client in Jacksonville, FL is looking for a Technical Support Specialist to join their Information Systems Department. · Key Tasks: · * Technical Support Specialist will work proactively to maintain computer systems to ensure up time and optimal pe ...
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IT Support Specialist
3 weeks ago
ASM Global Jacksonville, United StatesPOSITION: IT Support Specialist / Technologies 1 · DEPARTMENT: Information Technology · REPORTS TO: Technology Services Manager · FLSA STATUS: Full-time/Hourly/Non-exempt · Summary · ASM, the leader in privately managed public assembly facilities, has an excellent and immediate o ...
IT Support Specialist - Jacksonville, United States - One Call
Description
**IT Support Specialist**
Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.
GENERAL DUTIES & RESPONSIBILITIES:
Provides day-to-day technical support for network infrastructure and desktop systems software and hardware
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop an understanding of client questions or issues
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Maintains passwords, data integrity and file system security for the desktop environment
Communicates highly technical information to both technical and nontechnical personnel
Recommends solutions, including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
Other related duties are assigned as needed
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices)
Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with OCCM applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up-to-date with the latest technology
Problem Solving and critical thinking skills
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:
For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
The work environment utilizes florescent lighting; noise level is moderate
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
Please be advised the job description is subject to change at any time
IT Support Specialist
Entry-level role. Basic help desk skills with moderate level of proficiency. Works under close supervision while learning different aspects of level one support. Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily. Demonstrates effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors. Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues. Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures. Collaborates with team supervisor and peers to resolve more complex and critical issues. With guidance and coaching, can identify and escalate complex issues to level two support areas. With supervision and mentoring, is able to learn and identify root cause of more complex issues and identify troubleshooting steps for future client inquiries. Typically requires 1 year of professional work experience and post high school education.
IT Support Specialist professionals in Jacksonville
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Sheri Holt
HR ADMINISTRATOR, RECRUITMENT & COMPLIANCE
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John Webb
Data Analysis|Threat Intel|Leadership|ONU Alumni