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    Patient Access Coordinator - Jacksonville, United States - Women's Care Florida

    Women's Care Florida
    Women's Care Florida Jacksonville, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Provides professional supervisory support to patient access staff following established standards and practices and is a working member of the patient access team. Refers matters outside their scope of duties to the Patient Access Manager, Clinical Manager, or Director of Practice Operations.

    Responsibilities

  • Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.
  • Acts as positive role model to the team to ensure patient engagement standards are met.
  • Responds to non-clinical patient questions and concerns.
  • Supervises and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas. In some office settings, also supervises surgical scheduling and authorization/benefit team members.
  • Ensures patient access team completion and accuracy for all processes related to check in, check out, appointment scheduling and insurance verification/benefits/authorizations.
  • Serves as the trainer for all new patient access team members assigned to check in or check out areas of the front office, appointment scheduling/call center, or pre-registration areas.
  • Ensures all patient access team members are educated and can perform any new procedure or workflow implemented by the organization or unit.
  • Functions as an active member of the patient access team by assisting with the following:
  • Greeting patients and visitors in a prompt and courteous manner.
  • Confirming all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
  • Collecting and applying all patient co-pays, co-insurance, and balance amounts due.
  • Scheduling patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.
  • Scheduling patient surgical procedures, obtaining authorizations and verifying benefit eligibility.
  • Interviews and provides recommendations for hiring all new patient access team members at assigned locations.
  • Submits recommendations for annual reviews and assists with conducting all coaching and performance improvement discussions with patient access staff at assigned locations.
  • Reviews all patient access staff PTO requests for approval and is responsible for the patient access work schedule for assigned locations.
  • Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
  • Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.
  • Completes assigned POS collection/daily balancing processes.
  • Performs other duties as assigned

    • Qualifications

  • High school diploma or equivalent.
  • Minimum three years clerical/patient access experience in a medical environment.
  • Possess excellent customer service skills.
  • Possess self-motivation and leadership.
  • Ability to use a computer and enter data in electronic medical record system.
    • PREFERRED QUALIFICATIONS:
  • OB/GYN experience a plus
  • eCW electronic medical record experience a plus
    • Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. Women's Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the With the commitment of our employees, we remain true to our mission of 'Improving the Health of Women Every Day.' At Women's Care, we CARE about our patients, and we stand by our values. C ompassion & Empathy: Treating patients like valued friends and family A ccountability: Taking responsibility for our actions and behaviors R espect: Acting respectfully in every interaction E xcellence & Quality: Providing the safest, highest quality of care We are looking to grow our team with equally value-driven professionals who are passionate about using their skills to further our mission. We value our employees just as we value our patients, and we prioritize advantages like work-life balance, employee engagement, and other incentives to help you be your best. Now is a great time to join our team
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