- Handling phone calls (outbound and inbound) to/from patients to provide high level and customized service
- Conducting a face-to-face screening with new patients to identify their individual social needs and document notes
- Guiding the patients to the exam rooms to be seen by the clinicians
- Collaborating with the patient and care team to develop personalized care plans for each patient
- Researching various resources available in the community that are relevant to the needs of our patients
- Proactively reaching out to community-based organizations to network and identify potential partnership opportunities
- Continuously expand our network of resources to address gaps such as transportation, food, activities, and social connections
- Minimum of one year of experience working in medical settings, community-based organizations, hospitality, or other related service industries
- Knowledge of medical terminology
- Experience working one-on-one with patients and/or customers
- Experience working in roles that required frequent communication on the phone and in-person
- High school diploma or G.E.D.
- Experience with basic office tools such as email, Outlook calendar, etc.
- Strong verbal, written, and reading comprehension skills in English
- Ability to work regular office hours Monday through Friday
- Ability to work for any employer in the United States
- Experience working with seniors or individuals with complex social needs
- Experience working in a primary care office
- Certification as a phlebotomist
- Associates or bachelor's degree
- Bilingual in Mandarin, Cantonese, or Vietnamese
- Experience as a birth or end-of-life doula
- Compassionate - they treat people with kindness
- Patient - they are not easily frustrated or flustered
- Nonjudgmental - they tend to give others the benefit of the doubt
- Understanding - they "get" that everyone has their unique struggles
- Helpful - they get their fulfillment by adding value to other people's lives
- Friendly - people enjoy their company
- Outgoing - they tend to enjoy mingling with others and getting to know new people
- Relatable - naturally makes human connections with their warmth, humor, and demeanor
- Positive - sees glass as is half full vs. half empty
- Flexible - can easily pivot based on business needs
- Dedicated - committed to serving others
- Organized - manages time effectively and operates efficiently
- Reliable - takes responsibilities seriously and always shows up on time
- We are a mission-based organization that is passionate about changing the way seniors experience primary care
- Our business model is unique and on the cutting-edge of the primary care industry
- Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
- We are intentionally building a strong company culture and providing a compassionate and joyful work environment
- The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space
- We offer competitive pay and benefits for our Full-Time colleagues, including:
-
Patient Advocate
4 days ago
Advocates For A Healthy Community Inc. Brookline, United StatesJob Description · Job DescriptionDescription:Patient Advocate · Full time, 36 hours per week · $15.00/hour minimum · We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays. · If you are a compassionate professiona ...
-
Patient Advocate
1 week ago
Advocates For A Healthy Community Inc. Brookline, United StatesJob Description · Job DescriptionDescription:Patient Advocate · Full time, 36 hours per week · $15.00/hour minimum · We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays. · If you are a compassionate professiona ...
-
Patient Advocate
1 week ago
Philips Plymouth, United States Full timeJob Title · Patient Advocate (RespirTech)Job Description · Patient Advocate (Plymouth, MN) · This phone-based role provides support, guidance, and advocacy to ensure patients receive the highest quality care and have their needs met throughout their order process for RespirTech d ...
-
Patient Advocate
1 week ago
Philips Plymouth, United States Full timeJob Title · Patient Advocate (RespirTech)Job Description · Patient Advocate (Plymouth, MN) · This phone-based role provides support, guidance, and advocacy to ensure patients receive the highest quality care and have their needs met throughout their order process for RespirTech d ...
-
patient advocate
1 week ago
Gather Health Lynn, MA , USA, United StatesWho is Gather Health? · Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, ...
-
Prevention Nurse
2 weeks ago
Manet Community Health Center Quincy, United States**General Definition and Scope of Job** · A Prevention Nurse I is responsible for providing nursing support to Prevention Outreach team which includes vaccinations and treatment care to individuals who put themselves at risk for HIV, STI's and Hepatitis primarily through injectio ...
-
Customer Service Representative
1 week ago
Hub Pen Company LLC Braintree, United States: · **This position is Hybrid, allowing for a hybrid work from home schedule after completion of training. But you must be able to come into the office in Braintree, MA.** · Hub Pen Company, part of the HPG Brands, is an award-winning supplier in the promotional products industry ...
-
Bhji-recovery Navigator
5 days ago
Gavin Foundation South Boston, United States**Position**: BH-JI Recovery Navigator · **Reports to**: BH-JI Supervisor · The Recovery Coach (RC) will provide peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. This position will facilitate pa ...
-
Physical Therapy Assistant, Per Diem
11 hours ago
Hebrew SeniorLife, Inc. Roslindale, United StatesOverview: · Implement physical therapy programs and provide physical therapy treatment to clients to facilitate increased independence and functioning under the supervision of licensed Physical Therapists. · Member and partner of the patient care delivery team. Demonstrate a stro ...
-
Mental Health Worker
11 hours ago
Commonwealth of MA - Health & Human Services Jamaica Plain, United StatesOur Mental Health Workers ensure dignity and respect with our patients through interactions that affirm the individual's needs and preferences and by optimally integrating their perspective into all facets of care. · **Schedule**: This is a full-time (40hrs/week) evening shift po ...
-
Registered Nurse
4 days ago
Beth Israel Deaconess Medical Center Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Department Specific Job Responsibilities: · T ...
-
Community Wellness Advocate- South Cove Health
11 hours ago
Boston Medical Center Boston, United States***: · A Community Wellness Advocate (CWA) is a trusted member of the community who helps high risk patients maintain stable health and wellness along a continuum, through integrating and connecting hospital, home-based, and community-based services. CWAs are responsible for prov ...
-
Domestic Violence Advocate
1 week ago
Boston Medical Center Boston, United StatesBoston Medical Center (BMC) is more than a hospital. It ́s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-base ...
-
Beth Israel Deaconess Medical Center Boston, United States Full timeJob Type: Regular · Time Type: Full time · Work Shift: Night (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · As a nurse on Farr 3, you will care for patients ...
-
Beth Israel Deaconess Medical Center Boston, United States Full timeJob Type: Regular · Time Type: Full time · Work Shift: Night (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · RegularScheduled Hours: · 32Work Shif ...
-
Registered Nurse
4 days ago
Beth Israel Deaconess Medical Center Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Department Specific Job Responsibilities: · O ...
-
Registered Nurse- Farr 7- 20 Hours
4 days ago
Beth Israel Deaconess Medical Center Boston, United StatesJob Type: Regular · Time Type: Part time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Farr 7 is a 28 bed med-surg/telemetry unit tha ...
-
Registered Nurse
4 days ago
Beth Israel Deaconess Medical Center Boston, United States Full timeJob Type: Regular · Time Type: Full time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Founded in Boston's Dorchester neighborhood in ...
-
Endoscopy RN
4 days ago
Beth Israel Deaconess Medical Center Boston, United States Full timeJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Utilizes the nursing process as the frame of refere ...
-
Registered Nurse Medical Intensive Care Unit
5 days ago
Beth Israel Deaconess Medical Center Boston, United StatesJob Type: Per Diem · Time Type: Part time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Utilizes the nursing process as the frame of ...
Patient Advocate - Quincy, United States - Gather Health
Description
Who is Gather Health?
Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities.
We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes.
We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them.
When we Gather, we show love, compassion, community, and care.What is this role about?
Our older adult patients living in communities that we serve are faced with a variety of social challenges, called "Social Determinants of Health", or SDOH.
Internally called "Gather Guide Partner", this individual will work closely with our patients to identify their needs, researching solutions that address various barriers, and ultimately enabling them to gain access to critical resources.
These challenges include things such as food insecurity, social isolation and loneliness, lack of transportation, etc.The Gather Guide Partner (GGP) will get to know our patients and their unique situations such that they will become the trusted and consistent point-of-contact for them.
The GGP will work collaboratively with our primary care providers, Medical Technician Partners (EMTs), and clinic administrators, as part of the care-team model.
Because of this, the GGP plays a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion - and ultimately achieve our vision of creating equity in healthcare.
What are some of the day-to-day duties?
The day-in-the-life of a GGP will vary, depending on the needs of our patients.
The majority of your time will be spent in your designated clinic, where you will interact with our patients face-to-face as well as over the phone, virtual visits, etc.
Some of the day-to-day duties will include but are not limited to:Monday - Friday 8:00am - 5:00pm
Why should I join Gather Health?
o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
o 11 Paid Holidays
o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
o Short and Long-Term disability insurance at no cost to you
o Basic life insurance coverage at no cost to you
o 401K match up to 4% of income
o Employee Assistance Program at no cost to you
o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)
Gather Health is an Equal Opportunity Employer.
All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
