- Answers and directs calls with a pleasant voice in a timely manner
- Schedules patients in accordance with established provider schedules and clinic protocols
- Records no-shows and cancellations in system and patient records while routing patient messages to appropriate clinical staff
- Screens and provides information to patients on Sliding Fee Scale as appropriate
- Accurately captures patient demographics, insurance and structured data into the EHR system with each patient encounter
- Advises patients of clinic policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
- Monitors call volume alerts supervisor of changes
- Maintains strict patient confidentiality per HIPPA and company standards
- Ensure superior customer service to patients, including problem resolution
- Performs a variety of miscellaneous clerical tasks as time permits
- Performs other duties as directed, developed or assigned
- Performs an eligibility check on all medical visits for all sites including insurance and registration verification 3-days ahead of patient's visit
- Adjusts registration and insurance information accordingly in response to 3-day ahead check
- Contacts patients with terminated/ineligible insurance to notify them and share options to still be seen, including potential out of pocket cost
- Notifies frontline staff of eligibility issues before patient is seen to ensure proper payment/update of insurance is make before visit occurs
- Leaves detailed notes on appointment billing screen to translate eligibility to billing department
- Supports other departmental eligibility as needed as as time allows
- High school diploma or equivalency
- Knowledge of standard office policies and procedures
- Experience working on computers; typing/keyboarding speed of at least 40 WPM
- Must have a positive attitude, be a team player, and be able to take directions from supervisor
- Understands and promote the mission, vision, and values of the health center both in the workplace and in the community
- Sensitivity to the needs and situation of multi-cultural population from a variety of income levels
- Ability to manage multiple tasks
- Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
- Experience in a medical office setting/FQHC setting
- Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)
- Must possess excellent organization, writing, and verbal skills
- English proficiency required; Spanish proficiency preferred
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Stand and walk or sit alternatively depending on specific needs of day. Estimate 20% of time is spent on feet and 80% sitting at desk.
- Have occasional need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
- Have occasional need to perform standing and walking activities.
- Constant need to perform the following physical activities: writing/typing, grasping/turning, finger dexterity.
- Lifting/carrying over 10 pounds occasionally. Lifting/carrying less than 10 pounds frequently.
-
Call Center Specialist
1 week ago
Marin City Health and Wellness Center San Rafael, United StatesJob Description · Job DescriptionSalary: $21-$24 per hour · Summary · The Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules me ...
-
Early Learning Center Specialist
1 week ago
Wu Yee Children's Services San Francisco, United StatesThe Early Learning Center Specialist is responsible for supporting the Early Learneing Center with duties for the Child Development Department. This person must abide in accordance with State licensing requirements, Federal regulations, and program policies and procedures. This p ...
-
Titan Industries Tara Hills, CA, United States FreelanceOur job offer: · Our Control Center monitors the operation and availability of important IT systems such as automotive production or logistics in Tara Hills, CA. We can prevent and fix system failures. However, if a malfunction occurs, our team in the high-end working environment ...
-
Customer Information Center Specialist
3 days ago
Cascade Innovations Acalanes Ridge, United StatesAcalanes Ridge Customer Information Center Consultant (m/f/d) · Job Description · Welcome to BAUHAUS · At BAUHAUS, we rely on one thing above all: the commitment of all employees - to each other and to every single customer. Because only with respect, teamwork, and passion is it ...
-
Trauma Registry Specialist, Trauma Registration
3 weeks ago
MarinHealth Medical Center Greenbrae, United States**Trauma Registry Specialist, Trauma Registration, Full-Time, Days**: · **Greenbrae, CA**: · **ABOUT MARIN HEALTH**: · Come and be a part of our healing team at the award-winning Marin Health Ranked in the top 3% of general hospitals in the country, we have made great strides sin ...
-
Warehouse Specialist
3 days ago
Oceanic Ventures San Rafael, CA, United States FreelanceWe are currently seeking several warehouse specialists (m/f/d) for the logistics center of an international client located in San Rafael, CA. This is a temporary position starting in January/February 2023. · Responsibilities: · - Picking customer orders using scanners, tablets, a ...
-
Study Specialist I, Global Study Operations
4 days ago
BioMarin San Rafael, United StatesWho We Are · From research and discovery to post-market clinical development, our WWRD engine involves all bench and clinical research and the associated groups that support those endeavors. Our teams work on developing first-in-class and best-in-class therapeutics that provide m ...
-
Zenith Innovations Montalvin Manor, United StatesSummary: · The position at Montalvin Manor involves overseeing the planning, training, and management of 38 personnel. The incumbent will also be responsible for executing various mission activities as directed by the Chief of the RTSD. Additionally, they will act as the Detachm ...
-
Call Center Specialist
5 days ago
US Tech Solutions, Inc. San Francisco, United States PermanentJob Title: Call Center Specialist - Retail Deposits · Location: Salt Lake City, UT · Duration: 6 Months Contract to hire · Job Description: · Responsibilities: · Responsible for providing quality customer service and accurate information about depositor accounts, programs, p ...
-
Service Center Specialist
2 weeks ago
ittxylem West Valley City, United StatesJob Details · We're Hiring for a Service Center Specialist (4 WEEKS Paid Time Off (PTO) · If you are excited and passionate about helping #LetsSolveWater, consider joining our team todayXylem, Inc. is a leading global water technology company servicing more than 150 countries a ...
-
Pedagogical Specialist
3 days ago
Neptune Enterprises Fairfax, CA, United States Freelance**The city of Horb am Neckar is looking for:** · Pedagogical Specialist (m/f/d) for the "Kita Schatzkiste" Mühringen, 100%, up to pay grade S 8a · The kindergarten has two groups with a total of 50 spots for children aged three to six, who are cared for during extended opening ho ...
-
Resident Physician
3 days ago
Phoenix Technologies San Lucas, United StatesAt the earliest possible date, we are looking for an assistant doctor (m/f/d) for visceral surgery for a client in the metropolitan region of Nuremberg. · The specialist hospital has approximately Now applybeds, where more than Now applypatients are treated annually on an inpatie ...
-
Globe Call Center Outbound Specialist
5 days ago
Globe Life Inc. San Francisco, United States Permanent· Globe Call Center Outbound Specialist · Primary Duties & Responsibilities · About the Company · About the Job · It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will reco ...
-
Eclipse Enterprises Muir, United StatesThere are many reasons for collaborating with European Medical Consulting Adam. In the following section, we will highlight how you can benefit from our free services and save valuable time: · - You can delegate contract negotiations to us at your request · - You will be discreet ...
-
Employer Relations Specialist Career Center
1 week ago
University of California Berkeley Berkeley, United StatesEmployer Relations Specialist (4722C), Career Center · About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel s ...
-
Employer Relations Specialist Career Center
5 days ago
University of California Berkeley Berkeley, United StatesEmployer Relations Specialist (4722C), Career Center About BerkeleyAt the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, we ...
-
Employer Relations Specialist Career Center
1 week ago
University of California Berkeley Berkeley, United StatesThis position is a key administrative support position reporting to the Sr. Associate Director for Employer Relations. The incumbent will be part of a larger team supporting efforts to connect employers with the talented students at UC Berkeley. Key Relations, Specialist, Support ...
-
Employer Relations Specialist Career Center
1 week ago
University of California Berkeley Berkeley, United StatesAbout BerkeleyAt the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom ...
-
Employer Relations Specialist Career Center
1 week ago
University of California Berkeley Berkeley, United StatesAbout Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freed ...
-
SFO Operations Control Center Specialist
2 weeks ago
Swissport International AG Burlingame, United StatesOverview · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...
Call Center Specialist - San Rafael, United States - Marin City Health and Wellness Center
Description
SummaryThe Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules medical patient visits, and answers call for dental and behavioral health. Obtains necessary data and insurance authorizations as appropriate.
Essential Duties and Responsibilities
Customer Care:
Qualification Requirements:
Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hearing requirements: constant need to communicate over telephone and in person.
Travel Requirements: Occasional need to utilize personal transportation to attend meetings or training.
Work Environment: The noise level in the work environment is usually moderate.