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    Client Relations Coordinator - Houston, United States - Burnett Specialists Staffing | Recruiting

    Default job background
    Marketing / Advertising / Public Relations
    Description

    Client Relations Coordinator

    Join our Houston-based marketing consulting firm, boasting over 40 years of service to a national clientele. We specialize in tackling the diverse challenges of distributive marketing models (B2B and B2B2C), offering a dynamic work environment driven by marketing, technology, and the power of people.

    • 100% of our managers and team leads have risen through the ranks internally
    • Average tenure of 11 years

    Responsibilities:

    • Master the intricacies of client programs, products, and services
    • Serve as a liaison between clients, customers, and vendors, ensuring SLAs are met
    • Navigate and utilize multiple web applications daily
    • Maintain meticulous procedural documentation
    • Track and log time with precision
    • Be accessible via our online phone system during work hours (8am-5pm)
    • Collaborate directly with clients to guarantee satisfaction
    • Assist in distribution projects as needed
    • Process claims, promotions, CO-OP, and advertising submissions
    • Review marketing submissions for compliance with brand standards
    • Aid customers in the submission process to maximize program participation
    • Manage eCommerce order management, including understanding complex inventory systems
    • Provide top-notch customer service via phone, email, and ticketing system
    • Efficiently handle up to 20 email inboxes
    • Collaborate within a team environment, supporting multiple client programs simultaneously
    • Cultivate professional relationships with clients, customers, and internal stakeholders

    Qualifications:

    • 3+ years of professional experience
    • Bachelor's degree preferred
    • Proficiency in Microsoft Office (Word, Excel, Outlook)
    • Experience with order management and inventory applications is advantageous
    #HOUWC46

    #ZR

    Interested candidates please send resume in Word format Please reference job code when responding to this ad.



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