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    Customer Relations Coordinator - Houston, United States - Graniteprop

    Graniteprop
    Graniteprop Houston, United States

    4 weeks ago

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    Description

    ** Customer Relations Coordinator**

    **Job Category****:** Property Experience **Requisition Number****:** CUSTO001107 Showing 1 location **Job Details**

    **Description**

    **Essential Functions:**

    Assists property and engineering teams with customer and vendor customer service.

    Manages Angus. Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed. Closes out work orders as needed and follows up to ensure customer satisfaction.

    Answers, screens and directs incoming calls.

    Assists all visitors coming into the management office.

    Gets mail; opens and distributes.

    Implement Customer amenity program, and support Community Creation efforts for the market.

    + Coordinate customer events, furnishing contracts as needed

    + Facilitate misc. customer offerings

    + Market events to customers via memo blasts, lobby posters, lobby directory

    Monitor and update Lobby Directory as needed

    Coordinates and updates new customer handbook as needed

    Monitor customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists

    Coordinate customer correspondence, including: letters, memos, newsletters, etc.

    Generate current Rent Roll & Stacking Plans monthly and distribute to management team.

    Schedules conference room reservations.

    Review and approve After-Hours HVAC charges within Angus.

    Monitors Customer Certificate of Insurance (COI) files and reviews Vendor COIs as needed.

    Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.

    Reviews Securitys Daily Activity Reports (DAR) each day. Alerts management team of any unusual activity noted in the DAR. Creates work orders for items listed in the DAR needing repair.

    Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.

    Communicates throughout the day with Security as needed regarding security related issues.

    Orders office supplies.

    Files all customer and vendor correspondence.

    Maintains access card databases.

    Assists Property Administrator in other administrative functions as required.

    Performs other duties as assigned.

    **Qualifications/Requirements:**

    High school diploma or general education degree (GED) required; and a minimum of two to four years of related experience and/or training preferred. Proficient in Microsoft Office, Outlook and JD Edwards. Excellent customer service skills.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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