Jobs
>
San Diego

    Guest Service Agent - San Diego, United States - Hilton

    Hilton
    Hilton San Diego, United States

    2 weeks ago

    Hilton background
    OTHER
    Description

    Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally-inspired dining.

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    What will I be doing?

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
    • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    • Receive, input, retrieve and relay messages to guests

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

    · Medical Insurance Coverage – for you and your family

    · Vision, Dental, Life and Disability Insurance

    · Mental Health Resources

    · Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked

    · Vacation – Paid Time Off, 40 hours awarded after first year of employment

    · Go Hilton travel discount program: 100 nights of discounted travel per calendar year

    · 401(k) plan

    · Pension plan – Hilton to put $1.29 per hour you work

    · Access to your pay when you need it through DailyPay

    · Complimentary Duty Meals served in our Team Member Restaurant

    · Employee Assistant Program

    · Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

    · Career growth and development

    · Team Member Resource Groups

    · Recognition and rewards programs

    Hourly Rate The Hourly Rate for this role is $18.92 and is based on applicable and specialized experience and location.

  • Aimbridge Hospitality

    Guest Services Agent

    7 hours ago

    Aimbridge Hospitality San Diego, United States Full time

    The Westin San Diego Bayview is looking for an outgoing and energetic hospitality individual to join its dynamic Front Office Team Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during th Guest Service, Agent, Hospital ...

  • Park Hyatt Aviara

    Guest Service Agent

    2 weeks ago

    Park Hyatt Aviara San Diego, United States

    **Guest Service Agent** · Hyatt House Hyatt House San Diego/Sorrento Mesa CA - San Diego Guest Services Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: SAN026897 Share Guest Service Agent via Email **Summary** · HYATT house is an extended-stay, re ...

  • Stanford Hotel Group

    Guest Service Agent

    1 week ago

    Stanford Hotel Group San Diego, United States Part time

    ** Guest Service Agent - Part Time** · **Job Category****:** Front Office **Requisition Number****:** GUEST05040 Showing 1 location **Job Details** · **Description** · Looking for a Part Time Guest Service Agent to provide our guests with extraordinary service at the front des ...

  • Aimbridge Hospitality

    Guest Services Agent

    1 week ago

    Aimbridge Hospitality San Diego, United States Full time

    Job Summary · The Westin San Diego Bayview is looking for an outgoing and energetic hospitality individual to join its dynamic Front Office Team · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and se ...

  • FAIRMONT

    Royal Service Agent

    1 week ago

    FAIRMONT San Diego, United States

    Job Description · Job DescriptionCompany Description · Just east of the Pacific and slightly north of Expectation. · Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning ...

  • Kimpton Hotel

    Guest Services Agent

    1 week ago

    Kimpton Hotel San Diego, United States Part time

    The hourly pay rate for this role is $19. The rate is only applicable for jobs to be performed in San Diego, California. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care assistance, employee assistance program, ...

  • Bartell Hotels, a CALP

    Guest Service Agent

    1 day ago

    Bartell Hotels, a CALP San Diego, United States

    Job Description · Job DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for ac ...

  • Kimpton Hotel

    Guest Service Agent

    1 week ago

    Kimpton Hotel San Diego, United States

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...

  • Stanford Hotel Group

    Guest Service Agent

    1 week ago

    Stanford Hotel Group San Diego, United States

    ** Guest Service Agent - Late Shift (7pm - 3:30am)** · **Job Category****:** Front Office **Requisition Number****:** NIGHT05019 Showing 1 location **Job Details** · **Description** · THIS IS A FULL TIME POSITION THAT MUST BE ABLE TO WORK 7PM-3:30AM OVERNIGHT ON FRIDAYS AND SA ...

  • Aimbridge Hospitality

    Guest Service Agent

    7 hours ago

    Aimbridge Hospitality San Diego, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Kimpton Hotels & Restaurants

    Guest Services Agent

    1 day ago

    Kimpton Hotels & Restaurants San Diego, United States Part time

    Job Snapshot · Why We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique ...

  • Indie Campers

    Rental Service Agent

    1 week ago

    Indie Campers San Diego, United States

    ABOUT US · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordabl ...

  • Foresight Sports

    Customer Service Agent

    1 week ago

    Foresight Sports San Diego, United States

    Job Description · Job DescriptionThis is a full-time position with the best golf technology company in the industry, Foresight Sports. · We are looking for new team members who are capable of the following: · Able To Manage Multiple Projects & Tasks · Pays Extra Close Attention T ...

  • Noble House Hilton San Diego Resort & Spa

    Lead Guest Services Agent

    7 hours ago

    Noble House Hilton San Diego Resort & Spa San Diego, United States

    San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Lead Guest Services Agent to ou Guest Service, Guest, Agent, ...

  • Noble House Hotels and Resorts

    Lead Guest Services Agent

    7 hours ago

    Noble House Hotels and Resorts San Diego, United States

    · San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Lead Guest Services Agent to our Front Desk Mission Bay Fa ...

  • DHL International GmbH

    Full Time Service Agent

    7 hours ago

    DHL International GmbH San Diego, United States Full time

    Provides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to res Agent, Customer Service, Serv ...

  • DHL Express USA, Inc.

    Full Time Service Agent

    7 hours ago

    DHL Express USA, Inc. San Diego, United States Full time

    What makes DHL great? Our People We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed Agent, Customer Service, Servic ...

  • Fairmont Hotel

    Lead Royal Service Agent

    2 weeks ago

    Fairmont Hotel San Diego, United States

    Fairmont Hotel - JobID: REF26673N [Switchboard Operator] As a Royal Service Agent at Fairmont Hotel, you'll: Assist with all external and internal calls either by redirecting calls or assisting the caller; Assist and distribute all SMS messages, emails, and voice messages for int ...

  • Mossy Toyota San Diego

    Rental/ Service BDC Agent

    1 week ago

    Mossy Toyota San Diego San Diego, United States

    Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Rental and Service Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself ...

  • DHL (Deutsche Post)

    Full Time Service Agent

    2 weeks ago

    DHL (Deutsche Post) San Diego, United States Full time

    What makes DHL great? Our People We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. · Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine · DHL is committed to maintaining an environme ...