- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Guest Service Agent
2 weeks ago
Hilton San Diego, United StatesGuest Service Agent - Embassy Suites by Hilton San Diego La Jolla · **Shift Pattern**:Open availability preferred, typical shifts are mornings and mid-day · **Pay Rate**:$20 per hour plus monthly incentive bonuses · **What will I be doing?** · As a Guest Services Agent, you would ...
-
Guest Service Agent
2 weeks ago
Hilton San Diego, United States**Shift Pattern**:Open availability preferred, typical shifts are mornings and mid-day · **Pay Rate**:$20 per hour plus monthly incentive bonuses · **What will I be doing?** · As a Guest Services Agent, you would be responsible for greeting and registering guests and checking gue ...
-
Guest Service Agent
2 weeks ago
Sonesta San Diego, United States**Job Description Summary** · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage ...
-
Guest Service Agent
3 weeks ago
Bartell Hotels, a CALP San Diego, United States**About Bartell Hotels**: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exception ...
-
Guest Service Agent
1 week ago
Courtyard San Diego Mission Valley/Hotel Circle San Diego, United States**_Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Service Agent _**you will be a crucial asset ...
-
Guest Service Agent
2 weeks ago
Hard Rock Hotel San Diego San Diego, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Rental Service Agent
3 weeks ago
Indie Campers San Diego, United States**ABOUT US** · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affor ...
-
Security Services Agent san Diego
3 weeks ago
ESET, LLC San Diego, United StatesThe Security Services Agent (SSA) is a skilled technical support engineer with 2+ years of experience in IT security. This position requires practical experience with security-related components of ESET business products. · Job description · This position requires a working knowl ...
-
Seasonal Guest Services Agent
2 weeks ago
Hilton Coronado, United States**THIS IS A SEASONAL POSITION** · If you are seeking an exciting opportunity in Hospitality directly related to an elevated guest service experience - this is the job for you · Beach Village at The Del is an exclusive enclave of luxurious beachfront accommodations located within ...
-
Front Desk Guest Service Agent
3 weeks ago
San Diego Mission Bay Resort San Diego, United States: · San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Front Desk Agent to our Mission Bay Family. · **The JOB** ...
-
Engineering Services Agent, Machinery Controls
3 weeks ago
Noblis San Diego, United States**Responsibilities**: · This position is located in San Diego, California. · **PRINCIPAL DUTIES/RESPONSIBILITIES**: · - Troubleshoot control systems with the use of system documentation and electrical schematics. · - Provide test support for all variants of fielded systems at LBE ...
-
Call Center Agent/customer Service
3 weeks ago
Nederlander Organization San Diego, United States'''Duties''' · - Answer incoming calls and respond to customer inquiries in a professional and courteous manner · - Provide information about products and services to customers · - Perform data entry tasks accurately and efficiently · - Make outbound calls to follow up with custo ...
-
Night Auditor/pm Guest Services Agent
3 weeks ago
Staypineapple San Diego, United StatesStaypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a diffe ...
-
Call Center Agent/customer Service
5 days ago
Nederlander Organization San Diego, United StatesCall Center Customer Service Representatives provide over the phone accurate and up-to-date information to all current and potential season ticket holders in a friendly, professional manner. This position requires attention to detail and a passion for providing excellent customer ...
-
Seasonal Guest Service Agent/host(Ess)
2 weeks ago
Hilton Coronado, United StatesSeasonal Guest Service Agent/Host(ess) - Shore House · Reporting to the Shore House Supervisor, The Shore House Host is the primary point of contact for all Shore House guests. The Shore House Host is a property ambassador and assists in crafting a curated experience for our gues ...
-
Seasonal Guest Service Agent/host(Ess)
2 weeks ago
Hilton Coronado, United StatesReporting to the Shore House Supervisor, The Shore House Host is the primary point of contact for all Shore House guests. The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the h ...
-
Guest Service Agent
3 weeks ago
Hilton La Jolla, United States**What will I be doing?** · As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be r ...
-
Guest Services Agent
2 weeks ago
Aimbridge Hospitality San Diego, United StatesThe Westin San Diego Bayview is looking for an outgoing and energetic individual to join its dynamic Front Office Team Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and Guest Service, Agent, Hospital ...
-
Guest Service Agent
1 week ago
Aimbridge Hospitality San Diego, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Guest Service, Agent, Hospita ...
-
Guest Services Agent
1 week ago
Aimbridge Hospitality San Diego, United States Full timeThe Westin San Diego Bayview is looking for an outgoing and energetic hospitality individual to join its dynamic Front Office Team Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during th Guest Service, Agent, Hospital ...
Guest Service Agent - San Diego, United States - Aimbridge Hospitality
Description
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
ResponsibilitiesQUALIFICATIONS:
RESPONSIBILITIES:
CENTER STAGE IN DOWNTOWN SAN DIEGO
There's something electric about being in the middle of it all.
Hard Rock Hotel San Diego puts guests in the limelight with chic accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter.
Whether people are here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take them there.
But we're so much more than a typical hotel in San Diego.Our award-winning service and stunning event venues amp up any occasion, with group packages that make your attendees all VIPs.
Guests can live it up without ever leaving the hotel-try a jam session in your suite with our complimentary Sound of Your Stay service, or mouthwatering sushi at world-famous Nobu, and rooftop cocktails at Float rooftop lounge or 207 bar.
Indulge your body at our full-service Rock Spa, or free thier mind with a stress-crushing workout in our 24-hour fitness center.
WHERE EVERY EMPLOYEE IS A ROCK STAR
Come to Hard Rock Hotel San Diego for a career you'll love, with incredible employee benefits.
Working with us is a total rock experience If you're passionate about music, and even more passionate about VIP guest service, you belong on our team.
This is no ordinary hotel, and we don't hire ordinary employees.Our staff is as excited about the Hard Rock Hotel experience as the guests, with a focus on attentive, detailed service.
If you're ready for something extraordinary, check out our openings to see where Hard Rock Hotel San Diego can take you.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
USD $15.50/Hr.
Compensation Mid
USD $18.60/Hr.
Compensation Max
USD $22.32/Hr.