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    Agency Support Specialist - Jacksonville, United States - Ricci Insurance Group LLC

    Ricci Insurance Group LLC
    Ricci Insurance Group LLC Jacksonville, United States

    6 days ago

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    Description

    Job Description

    Job Description

    OVERVIEW:

    Our Agency Support Specialists are a crucial part of our agency support team. They provide 5-star customer service to our existing clients, assisting them with everything from policy reviews and coverage changes to policy reshops/rewrites, and writing additional lines of business. Keen attention to detail, superior customer service skills, a positive attitude, and the ability to work efficiently are the keys to success in this role.

    Candidates must be local to the Jacksonville, FL area

    Technology Skills:

    Proficient with using CRM or Agency Management Software

    Experience with Microsoft Office products, including Outlook, Excel & Word

    Familiar with Google Suite products (E-mail, Messaging, Google Sheets, etc.)

    Bookkeeping experience is a bonus.

    Who you are:

    You ENJOY complex problem-solving and delivering results

    You PRIDE yourself in verifying the quality of work and fair distribution of tasks

    You ROCK a winners mindset and the ability to deliver wins for a team.

    You THRIVE in a fast-paced environment, filled with various deadlines

    You POSSESS a strong initiative, a sense of self-direction, and are goal-oriented.

    You RETAIN product knowledge quickly and adapt to an ever-changing market.

    Youre EFFICIENT with your time and know how to prioritize your efforts.

    Youre a LIFELONG LEARNER and your eagerness to learn is palpable.


    Benefits

    Annual Base Salary Based on Experience

    Dental Insurance

    Vision Insurance

    Disability Insurance

    Work from Home


    Responsibilities

    Responsibilities:

    • Understand and be able to explain various types of insurance coverage to consumers
    • Interact with clients and colleagues in a proactive, friendly, and professional manner.
    • Equip clients to make decisions regarding changing coverage needs and additional available coverage options throughout the client lifecycle.
    • Front line underwrite and respond to underwriter follow-ups on all lines of business
    • Process payments, and endorsement requests and maintain policies within the agency
    • Proficient technology skills to navigate a variety of internal platforms and external carrier platforms
    • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Empathetic, active listening skills with the ability to ask appropriate follow-up questions
    • Consistently deliver a client-focused experience using multiple channels of communication
    • Ability to prioritize various tasks effectively and own a task or procedure from start to finish

    Requirements

    Specifications:

    No insurance experience is required We help candidates get their 4-40 licenses quickly before their start date. We prioritize a positive attitude, being a quick learner and team player, combined with a fast pace of work over prior insurance industry experience. This is an excellent opportunity for a candidate interested in starting a career in insurance with lots of room for growth within the company.

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