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Chesterfield

    Office Manager - Chesterfield, United States - Service Corporation International

    Service Corporation International
    Service Corporation International Chesterfield, United States

    3 weeks ago

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    Description

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work

    Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

    JOB RESPONSIBILITIES

    Accounting Function Oversight

    • Collections of all accounts receivable
    • Verifications and payments of all accounts payable invoices
    • Controls of receipt and deposit of cash payments received
    • Maintains petty cash account and disburses the same in accordance with company policies and procedures
    • Reconciliations of all accounts
    • Cash advance checks
    • Same Day Check requests
    • Bank deposits
    • Verifies/audits cash disbursement reports
    • Tracks Capital Expenditure Authorizations (CEAs)
    Operational Activities
    • Orders supplies for the office and completes inventory counts
    • Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
    • Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
    • Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
    • Schedules incoming orders and drivers for the ambulate service
    • Completes various funeral/cemetery reports and files accurately
    • Supports Sales as necessary requiring an understanding of JD Powers
    • Assures compliance with all Company policies and procedures to include
      • Sarbanes Oxley (SOX) audit
      • Dignity University (DU) training
      • Interment Verification Training (IVT) audits
      • Day Sales Outstanding's (DSO) related to financial and administrative areas
    • Assists in preparing and/or overseeing all funeral/cemetery-related forms
    • Reviews time cards and administers corporate payroll policies and procedures
    • Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
    • Ensures new associates receive new hire orientation
    • Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
    • Maintains vehicle records/licenses
    • Processes expense reports
    • Updates General Price Lists (GPLs)
    • Manages all Alarm Systems (codes, working order, etc.)
    • Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
    • Coordinates daily activities with business unit as well as other departments
    • Trains associates in the proper administration of policies and procedures
    • Services customers by interacting with families in a professional and compassionate manner
    • Maintains and updates customer records
    • Updates company website with current obituaries and ensures obituaries are placed in newspapers
    • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
    • Behaves in a supportive way to enrich the work environment
    • Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
    • Performs other duties as assigned
    MINIMUM REQUIREMENTS

    Education
    • High school diploma, GED or completion of a diploma-training program at a college or technical school
    Experience
    • Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
    Knowledge, Skills and Abilities
    • Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
    • Excellent communication skills both orally and in writing
    • High level of compassion, integrity, and confidentiality
    • Problem solving skills
    • Ability to multi task and set priorities
    • Detail oriented
    • Must be flexible and able to function in a face-paced environment
    WORK CONDITIONS

    Work Environment
    • Professional Dress is required when in contact with families.
    Work Postures
    • Sitting continuously for many hours per day, up to 6 hours per day
    • Climbing stairs to access buildings frequently
    Physical Demands
    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
    Work Hours
    • Working beyond "standard" hours as the need arises
    Postal Code: 23832

    Category (Portal Searching): Operations

    Job Location: US-VA - Chesterfield
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