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Baton Rouge

    Clinic Manager - Baton Rouge, United States - Patient Plus Urgent Care

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    Description

    Description

    *MULTI-SITE MANAGER*

    The essential duties and responsibilities include, but are not limited to:

    • Responsible for the overall patient experience within the clinic and driving improvement with the overall patient experience.
    • Manage the staff and daily business operations of the clinic.
    • Continually evaluate staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
    • Provides input to the Provider Supervisor regarding the performance of all providers working in the clinic.
    • Maintains established policies and procedures, objectives, safety, quality assurance programs, and environmental and infection control standards.
    • Interacts with the Director of Operations regularly to ensure appropriate operational and clinical service delivery.
    • Assures that adequate staffing is present through the scheduling of receptionists, medical assistants, radiology technicians, occupational medicine technicians, and any additional staff needed.
    • Ensures appropriate clinic expense, revenue, and revenue management, including input into the annual budget process and monthly review of profit and loss statements.
    • Review and analyze all financial reporting and profit and loss statements.
    • As applicable, maintain skills in back office and front office departments to provide backup for these positions.
    • Participates in interviewing, hiring, and training of personnel.
    • Training of new clinical staff members.
    • Addresses patient concerns promptly, utilizing customer service skills, and makes recommendations for and/or implements resolution as necessary.
    • Participates in on-call review rotation and provides resolutions to customer concerns in all clinics.
    • Adapts behavior to the specific patient population.
    • Method of introductions to the patient
    • Adapting to the proper explanation of services or procedures performed
    • Requesting permissions and communications style.
    • Ensures accurate maintenance of patient's medical records, and the patient's records are treated as confidential information.
    • Place orders as needed to ensure that the clinic is properly stocked with all medical, office, medication, and other items needed.
    • Ensures that the front desk EBO's balance daily and notifies their regional supervisor of any issues.
    • Regularly inspect the clinic and equipment, report repairs to the director of facilities and maintenance as needed, and suggest equipment additions and replacements to the administration team.
    • Pick up any trash on the outside of the clinic each morning before opening.
    • Attend interdepartmental meetings as required.
    • Regular meetings with the Director of Operations to establish ongoing goals and objectives.
    • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of the latest trends.
    • Maintains a safe, comfortable, and therapeutic environment for patients and families in accordance with facility standards.
    • Perform other duties as assigned.

    Requirements

    Education, Skills, and Qualifications:

    • Bachelor's degree required.
    • 2-3 years of Management experience in a medical office/clinic/hospital.
    • Proficient in using Microsoft Office Suite.
    • Strong in time management, organizational, and prioritization abilities.
    • Attention to detail.

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