Jobs
>
Baton Rouge

    Clinical Manager of Patient Services - Baton Rouge, United States - Shields Health Solutions LLC

    Shields Health Solutions LLC
    Shields Health Solutions LLC Baton Rouge, United States

    3 weeks ago

    Default job background
    Description


    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day.

    We are tremendously proud to be certified as a 'Great Place to Work' four years in a row.

    In 2022, we were awarded US Fortune Best Workplaces in Health CareTM, Fortune Best Workplaces for MillennialsTM & Fortune Best Workplaces for WomenTM.Improving lives and elevating performance are at the heart of everything we do.

    That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system.

    Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve.

    With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

    Clinical Manager Patient ServicesThe Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.

    This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.

    Applicant should be service-oriented, with , a motivational style incorporating and a clear focus on performance accountability and employee development.

    The applicant must be able to work as a member of a close-knit team.

    The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.

    The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings or other non-clinical roles including but not limited to Ops Associates, or National Integration Liaisons.

    The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty LiaisonsKey ResponsibilitiesLeads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinicsCoach and develop liaison team and instill Shields culture at health system partner siteProvide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teamsFacilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teamsMeet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomesProactively identify and implement improvement initiatives at health system partners to drive growth and efficiencyEngage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiencyEstablish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levelsEnsure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadershipCollaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiativesProvide performance updates to Shields leadership teamEnsures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities:

    prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreachEnsures coverage for Specialty Liaisons when absent from workEffective problem-solver who works through barriers for success within clinics and with the support staff within the home officeIdentifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement effortsCollaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunitiesIdentifies, assesses and contributes to continuous process improvement and optimization initiativesProvides subject matter expertise to hospitals and clinics within their span of controlOther duties as assignedEducation & ExperienceDoctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferredExperience as a licensed pharmacist in a healthcare setting is required5 years working in a healthcare or pharmacy environment with direct patient and clinician contact requiredExperience in a pharmacy or healthcare setting is requiredExperience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

    Strong communication skills, highly proficient in Microsoft Office particularly Excel and WordThis candidate will be able to quickly learn other programs and extract relevant informationPossess strong organizational skills is a mustAbility to manage the performance of individuals against quantitative metrics without compromising clinical qualityPatient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individualsEnergetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information.

    Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagementMotivates and inspiresResults orientationRelationship builderCollaborative, team playerA passion to help peopleDrive to succeedConfidentialCalifornia residents employed by or applying for work at Shields have certain privacy rights.


    Please review our:
    California Workforce Privacy Notice and Privacy Policy.

    Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • RWJBarnabas Health

    Patient Services Rep

    3 weeks ago

    RWJBarnabas Health Livingston, United States

    **Job Summary** · The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs ...

  • Baton Rouge General

    patient services representative

    2 weeks ago

    Baton Rouge General Baton Rouge, LA , USA, United States

    · JOB SUMMARY · As a Patient Services Representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare set ...

  • Cardiovascular Institute of the South

    Patient Services Representative

    3 weeks ago

    Cardiovascular Institute of the South Baton Rouge, United States

    Nature of Duties: · Performs a variety of medical office duties ranging from patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence. · Qualifications: · 1. High school diploma · 2.Knowledge of patient scheduling technique ...

  • RWJBarnabas Health

    Patient Services Rep

    1 week ago

    RWJBarnabas Health Livingston, United States

    **Job Overview**: · The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and perform ...

  • Sodexo

    Patient Services Manager 2

    2 days ago

    Sodexo Baton Rouge, United States

    Job Description · Unit Description: · Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance? · Sodexo is seeking a Patient Service Manager 2 at Our Lady of the Lak ...

  • Sodexo Group

    Patient Services Manager 2

    3 weeks ago

    Sodexo Group Baton Rouge, United States

    Unit Description · Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance? · Sodexo · is seeking a · Patient Service Manager 2 · at · Our Lady of the Lake Regio ...

  • Shields Health Solutions LLC

    Clinical Manager of Patient Services

    2 weeks ago

    Shields Health Solutions LLC Baton Rouge, United States

    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health ...

  • Enhabit Home Health & Hospice

    Patient Services Coordinator Home Health

    2 weeks ago

    Enhabit Home Health & Hospice Livingston, United States Full time

    Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. · As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. ...

  • Franciscan Missionaries of Our Lady Health System

    Patient Financial Services Training Specialist

    3 weeks ago

    Franciscan Missionaries of Our Lady Health System Baton Rouge, United States

    The Patient Financial Services Training Specialist is responsible for establishing training programs for all employees with Patient Financial Services roles/duties. Job Responsibilities:Education/ Training Programs. Create and maintain all documentat Training Specialist, Training ...

  • Franciscan Missionaries of Our Lady Health System

    Patient Financial Services Training Specialist

    3 weeks ago

    Franciscan Missionaries of Our Lady Health System Baton Rouge, United States

    Job Description · The Patient Financial Services Training Specialist is responsible for establishing training programs for all employees with Patient Financial Services roles/duties. · Job Responsibilities: · Education/Training ProgramsCreate and maintain all documentation of ...

  • Franciscan Missionaries of Our Lady Health System

    patient service center performance coordinator

    3 weeks ago

    Franciscan Missionaries of Our Lady Health System Baton Rouge, LA , USA, United States

    Job Description · The Patient Service Center Performance Coordinator assumes responsibilities and duties related to PSC process monitoring and improvement, internal and external reporting, and quality review/analysis. Provides support to PSC leadership by effectively developing, ...

  • Franciscan Missionaries of Our Lady Health System

    Manager System Patient Financial Services

    3 weeks ago

    Franciscan Missionaries of Our Lady Health System Baton Rouge, United States Regular

    Job Description · The Manager System Patient Financial Services manages a defined section of the Business Office as assigned: Billing (government or commercial) or Support Services (cash posting, customer service, vendor management, refund analysis, document retrieval and scanni ...

  • Baton Rouge General

    Nutritional Care Ambassador- Patient Meal Service Representative

    2 weeks ago

    Baton Rouge General Baton Rouge, United States

    · JOB PURPOSE OR MISSION: The Nutritional Care Ambassador is responsible for communications between nursing units and the Nutritional Care Department regarding patient menus, Clinical Nutrition Service, diet changes and general nutritional care service.The Nutritional Care Ambas ...

  • Metairie LA HCBS

    LPN Pediatric Private Duty

    16 hours ago

    Metairie LA HCBS Baton Rouge, United States Full time

    We are hiring a Pediatric Private Duty LPN (Licensed Practical Nurse) in the Baton Rouge area to provide pediatric private duty care. · Case Specific Enhanced Pay Rates are available with 8-12 shifts · We offer FT/PT hours, flexible schedules, and weekly pay - plus a $750 loyalty ...

  • Ochsner Home Health of Baton Rouge

    lpn

    1 day ago

    Ochsner Home Health of Baton Rouge Baton Rouge, United States Full time

    We are hiring for a Licensed Practical Nurse. · At Ochsner Home Health Baton Rouge, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the commun ...

  • Metairie LA HCBS

    RN Pediatric Private Duty

    2 weeks ago

    Metairie LA HCBS Baton Rouge, United States

    We are hiring for a Pediatric Private Duty Registered Nurse in the Baton Rouge area and surrounding to provide pediatric private duty care. · Full time and part time available. Weekends needed. · Case Specific Enhanced Pay Rates are available with 8-12 shifts. · We offer FT/PT ho ...

  • Ochsner Home Health of Baton Rouge

    lpn

    1 day ago

    Ochsner Home Health of Baton Rouge Baton Rouge, United States Full time

    We are hiring for a Licensed Practical Nurse. · At Ochsner Home Health Baton Rouge, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the commun ...

  • Fresenius Medical Care

    Acute Dialysis Registered Nurse

    1 week ago

    Fresenius Medical Care Baton Rouge, United States Full time

    POSITION FEATURES:$15,000 Sign On Bonus · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination ...

  • Baton Rouge General Home Health

    Registered Nurse

    16 hours ago

    Baton Rouge General Home Health Baton Rouge, United States Full time

    We are hiring for a Full-Time Registered Nurse in the North Baton Rouge area · At Baton Rouge General Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their famili ...

  • Aspen Dental

    Dental Hygienist

    16 hours ago

    Aspen Dental Baton Rouge, United States Full time

    At Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time, Part-time · Salary: · $89,440 - $97,760 per year (annualized base salary + incentive earnings, based on full time schedule) · ...