Joseph Nguyen

Systems Engineer, Postlethwaite & Netterville Technologies                                                              June 2019 – Present

• Worked as a managed service provider (MSP) remotely managing IT infrastructure and end user systems for various clients.
• Collaborated with multiple engineers on various projects including: setting up Duo Security, installation of VMware ESXi, and Datto Backups.
• Assisted in the testing, evaluating, and implementing of new software and software upgrades. 
• Facilitated the setup, configuration and implementation of hardware and software. 
• Assisted in configuration and setup of routers, switches, and wireless access points. 
• Consulted with clients regarding hardware and technical recommendations. 
• Managed client backups and IT infrastructure.
• Composed quality technical reports assessing data backups and phishing risks for multiple clients.
• Intermediate knowledge of systems, software, hardware, and networking technologies.
• Ability to troubleshoot, diagnose, and resolve software and hardware issues.

Dear Hiring Manager,

I am excited to be applying for the IT Systems Engineer position at Connection. I have a proven track record of success in implementing, installing, and maintaining IT systems. I have experience in a variety of industries, including healthcare, law, financial and retail. These are just some of the industries where I was able to assist in managing their infrastructure which includes: m365 stack, windows server, and networking equipment. I am confident that I have the skills and experience to be a valuable member of your team. I am motivated by the challenge of working in a fast-paced environment and by the opportunity to solve complex technical problems. I also look forward to working with multiple clients. I have a strong commitment to providing excellent customer service for my clients and always looking for ways to improve the user experience. Thank you in advance for your thoughtful consideration. I hope to hear from you soon with more information about the IT Systems Engineer role and about Connection. I look forward to speaking with you.

Bachelor of Science in Computer Science                                                                                                  Aug 2015 – Dec 2019

Minor in Information Technology Management                                                                                                                                        

Louisiana State University, Baton Rouge, LA 

Cumulative GPA: 3.18