- Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
- 5+ years of experience in Customer Service Managerial position, in contract manufacturing environment.
- Proven track record of Successful Customer Service Team Establishment in contract manufacturing environment.
- Knowledge of ERP systems (NetSuite preferred)
- Proficient with Microsoft Office suite.
- Effective verbal, written, and presentation skills.
- Experience in contract manufacturing or biopharma.
- Knowledge of FDA regulations and Lean manufacturing
- Proficiency in MS Excel
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
- 5+ years of experience in Customer Service Managerial position, in contract manufacturing environment.
- Ability to communicate effectively with partners and colleagues.
- Knowledge of FDA regulations and Lean manufacturing
- Communication Proficiency
- Problem Solving/Analysis
- Time Management
- Team Player
- Open to New Ideas/Change
- Knowledge of ERP systems (NetSuite preferred)
- Microsoft Office products (Excel, Outlook, Project, Word, OneNote)
-
Builder Flooring Account Manager
6 days ago
Choice Floors, Inc. Largo, United StatesCreate your career with Choice Floors Over the last 40+ years, Choice Floors has provided homeowners, contractors, and new construction home builders with quality flooring products We are actively expanding our business, specifically in the residential new construction sector, an ...
-
Account Manager
2 weeks ago
Rent A Wheel/ Rent a Tire Tampa, United StatesESSENTIAL FUNCTIONS: · - Follow all State and Federal collection laws. · - Organize and carry out all activities in the collection department. · - Meet or exceed company collection guidelines. · - Perform rental order verifications as requested by management. · - Team with store ...
-
Account Manager
6 days ago
Crown Cork & Seal USA, Inc. Tampa, United StatesCROWN, a global Fortune 500 packaging manufacturer, has an immediate opening for an Account Manager in the North American Beverage Division. The manager will collaborate sales management activities for our National Accounts and customers in growth segments. Success in this positi ...
-
Accounting Manager
1 day ago
Pool Company Largo, United StatesHires, trains, manages and develops accounting staff. Oversees daily activities of the accounting department to ensure projects/tasks are completed accurately and timely. Coordinates month end close process. Prepares and reviews financial statements Accounting Manager, Accounting ...
-
Accounting Manager
2 weeks ago
Mann Wireless, Ltd. Largo, United StatesHiring Now · Great work-life balance · Onsite Position-Largo, Florida · Mann Wireless does the important work of making cell phones and emergency responder radios work in buildings. Mann Wireless has been in business for over 20 years and has about 40 employees distributed across ...
-
Account Manager
2 weeks ago
Sovereign Insurance Group Tampa, United States**Job Overview and Requirements** · **About Sovereign Insurance Group** · Since 1959, Sovereign Insurance Group has been a leader in the non-profit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-s ...
-
Accounting Manager
1 week ago
Mann Wireless, Ltd. Largo, United StatesHiring NowGreat work-life balanceOnsite Position-Largo, FloridaMann Wireless does the important work of making cell phones and emergency responder radios work in buildings. Mann Wireless has been in business for over 20 years and has about 40 employees distributed across location ...
-
Account Manager
4 days ago
EMV Town 'n' Country, United StatesWe are the partner of choice for businesses of all sizes across the globe. We help businesses to elevate their value through innovative brand and marketing solutions. We don't just sell the products or services; instead, our Account Managers bridge the gap between clients and con ...
-
Relief Account Manager
1 week ago
Keurig Dr Pepper Riverview, United StatesJob Overview: · **Relief Account Manager**: · - **Riverview and surrounding Areas** · **_ Hiring Immediately_** · The Relief Account Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandising. This person will be accountable for r ...
-
Junior Account Manager
2 weeks ago
Big Sur Technologies, Inc. Tampa, United StatesDrive Sales Opportunities: · - Engage and assist customers to increase revenue. · - Identify potential sales leads and follow up on them. · Client Relationship Management: · - Act as a liaison between clients and internal teams. · - Understand client needs and ensure they are add ...
-
Parts Account Manager
1 week ago
Integrated Cooling Solutions Tampa, United StatesOverview: · **The Company** · Integrated Cooling Solutions (ICS) is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At ICS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. We stri ...
-
Sales Account Manager
1 week ago
Harmony Health LLC Saint Petersburg, United States**Job Title**: Sales Account Manager · **Location**: St. Petersburg, FL · **Company**: Harmony Health · Are you a driven sales professional with a passion for building and managing client relationships? Join our dynamic team as a Sales Account Manager at Harmony Health in beautif ...
-
Marketing Account Manager
2 days ago
NCO Ent. Largo, United StatesWe are on a mission to find a detail-oriented, ambitious individual for an immediate opportunity as a Marketing Account Manager with us. We are seeking aspiring leaders who are looking for a supportive culture. No matter your expertise, our active training process for Marketing A ...
-
Marketing Account Manager
2 days ago
NCO Ent. Largo, United StatesWe are on a mission to find a detail-oriented, ambitious individual for an immediate opportunity as a Marketing Account Manager with us. We are seeking aspiring leaders who are looking for a supportive culture. No matter your expertise, our active training process for Marketing A ...
-
Commercial Account Manager
2 weeks ago
Massey Services Largo, United StatesMassey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism. · Massey offers a competitive compensation plan along with an excellent benefits pa ...
-
Manager, Customer Accounts
5 days ago
Formulated Solutions Largo, United StatesPRIMARY PURPOSE · The Manager of Customer Accounts will work cross functionally to increase customer satisfaction, grow existing customers business, and manage transition of new products from Project Management to Customer Service. They will be the 'Voice of the Customer' intern ...
-
Marketing Account Manager
1 day ago
NCO Ent. Largo, United StatesWe are on a mission to find a detail-oriented, ambitious individual for an immediate opportunity as a Marketing Account Manager with us. We are seeking aspiring leaders who are looking for a supportive culture. No matter your expertise, our active training process for Marketing A ...
-
Customer Account Manager
2 weeks ago
Formulated Solutions Largo, United StatesTHE COMPANY: · Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable su ...
-
Commercial Account Manager
5 days ago
Massey Services Largo, United StatesMassey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism. · Massey offers a competitive compensation plan along with an excellent benefits pa ...
-
Key Account Manager
1 week ago
Tech Tammina LLC Largo, United StatesJob Description · Job DescriptionIn the search for sales professionals with at least 5 years of experience in a technical environment: Telecommunications, PCB / Printed Circuit Boards, Semiconductor or similar industries. In this sales capacity, you will be acting as a Key Accoun ...
Customer Account Manager - Largo, United States - Formulated Solutions
Description
THE COMPANY:
Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable supply.
Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company.
PRIMARY PURPOSE:
The Manager of Customer Accounts will work cross functionally to increase customer satisfaction, grow existing customers business, and manage transition of new products from Project Management to Customer Service. They will be the 'Voice of the Customer' internally and drive all functions to achieve top-tier service. They will be responsible for helping the Relationship Management Specialist(s) grow and succeed as they work to improve their own customer growth.
MAJOR DUTIES AND RESPONSIBILITIES:
Accept customer forecasts/orders and manage purchase orders within the ERP system.
Hold weekly customer meetings to manage product availability and customer expectations.
Partner with Finance to ensure Customer pricing is correct and any account receivable issues are supported.
Development of Customer Service best practices and policy establishment.
Management of Customer supplied inventory requirements.
Actively engage with the Supply Chain Planning team to schedule production ensuring OTIF of >90%.
Participate in cross functional internal meetings related to product changes, scheduling concerns, production challenges, etc...
Coordinate Customer on-site visits and engage related functions as required.
Ensure Customer Temperature is communicated internally and lead corrective action plans as appropriate.
Align Customer and FS processes to enable overall operational efficiencies.
Communication customer pricing adjustments at designated time intervals.
QUALIFICATIONS:
Required
EDUCATION AND TRAINING
TECHNICAL SKILLS AND ABILITIES
Proven track record of Successful Customer Service Team Establishment in contract manufacturing environment
CRITICAL SKILLS AND ABILITIES:
COMPUTER SKILLS: