Night Desk Clerk - Brooklyn, United States - The William Vale Hotel

The William Vale Hotel
The William Vale Hotel
Verified Company
Brooklyn, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Night Desk Clerk

Reports to:
Overnight Manager


Intro


The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience.

The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.


We understand that for our Colleagues to give their best work, we must meet (and exceed) their expectations as an employer.

We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.


THIS IS AN OVERNIGHT ROLE, 11pm - 7:30 am REQUIRED

Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay.

A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.


Responsibilities

  • Posts room charges and taxes to guest accounts.
  • Processes guest charges voucher and credit card vouchers.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Check to see that all charges are assigned to the appropriate departments.
  • Follow End of Day / Night Audit Checklist.
  • Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
  • Balance the day's charges, making corrections as necessary.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
  • Understand and know how to perform checkin and checkout procedures.
  • Responsible for courteous, efficient response at all times.

Skills

  • Outstanding communication skills.
  • Understanding of auditing, balancing, and closing out accounts principles.
  • Outstanding organizational and time management processes.
  • Must be knowledgeable of management company policies and property community policies.
  • Must be able to communicate effectively with others.
  • Maintain a high level of professionalism in all interactions/situations.
  • Maintain the required property uniform and always ensuring a professional appearance and attitude.

Qualifications

  • 2 years' experience in customer service hotel experience is a plus.
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
  • Ability to lift and transport up to 10 pounds.
  • Must be willing to stand for 68 hours at a time.
  • Capacity to work varied shifts including weekends and holidays.
  • Cash Handling experience a plus.
  • Ability to develop, plan, and implement short and longrange goals.
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