Reservations Agent - Brooklyn, United States - The William Vale Hotel

The William Vale Hotel

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Reservations Agent

Reports to:
Reservations Supervisor

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience.

The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed) their expectations as an employer.

We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

Responsibilities
Reporting to the Reservations Supervisor, responsibilities and essential job functions include but are not limited to the following:

Take every opportunity to amaze the guests.
Answer all incoming calls and inbox inquiries in a friendly and efficient manner.
Obtain the necessary information from the guests and enter it into the PMS computer system and generate PMS reports.
Process all incoming reservations and send confirmations.
Block special request reservations
Follow the daily tasks list that includes but not limited to: counterchecking arrivals & cancellations with OTAs and hotel direct reservations and auditing nextday arrivals
Appropriately interact with payment methods including: credit cards & vouchers. Post charges to guest rooms and house accounts as needed.
Answer questions concerning reservations for associates of other departments including but not limited to Sales, Events, Executive Office, and Front Office
Attend all hotel required meetings and trainings.
Perform other duties as requested by ownership and management.
Maintain regular attendance, scheduling will vary according to the needs of the hotel.

Skills

Efficient in basic computer usage and skills like MS Office programs
Must possess intermediate computational ability and computer skills.
Always maintain a warm and friendly demeanor.
Requires good communication skills, both verbal and written
Must be able to effectively communicate both verbally and written, with all levels of Colleagues and guests in an attentive, friendly, courteous and serviceoriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised.
Must be able to prioritize departmental functions to meet deadlines.
Approach all encounters with guests and colleagues in an attentive, friendly, courteous, and serviceoriented manner.
Comply with Standards and regulations to encourage safe and efficient hotel operations.
Must be proactive in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.
Must be able to maintain confidentiality of information.

Qualifications

23 years of experience with customer service.
Hotel experience is a plus.
General knowledge of city and its attractions
Able to sit up to 8 hours a day, and able to spend extended lengths of time viewing a computer screen.
Maintain high standards of personal appearance and grooming.