- Manage a team of engineers and operations staff to ensure reliable operation of all unified communications voice and video systems, to include on premise infrastructure as well as cloud-based services.
- Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
- Work closely with other groups such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
- Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
- Implement engineering plans for voice and video communications services, conference room technologies and collaboration experiences.
- Collaborate with other departments to ensure that all voice and video communications services are integrated with other business systems.
- Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
- Develop and maintain budgets for all unified communications systems.
- Ensure that all unified communications systems are secure and meet regulatory requirements.
- Lead the development and maintenance of disaster recovery plans for all unified communications systems.
- Direct and forecast technology needs to meet business grow and global scale. Recommend action plans or solutions.
- Drive continuous improvement in the development of both solutions and the team
- Train, evaluate, coach and counsel employees to improve skills in troubleshooting and customer service
- Communicate and manage all performance objectives to ensure compliance with company core values and business goals.
- This position may require participation in 24x7 on-call support to changes and/or incidents, and performance of off-hour maintenance work.
- Other duties and responsibilities as assigned.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in unified communications, network engineering, and operations
- Solid understanding of voice and video communications systems, conference room technologies and collaboration tools.
- Experience managing engineers and operations staff.
- Superb communication and interpersonal skills.
- Strong troubleshooting, problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with Telephony Infrastructure (Cisco, Avaya, MS Teams)
- Experience with video, content sharing and collaboration tools (MS Teams)
- Experience with social networking and messaging tools (Yammer, Slack, MS Teams)
- Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
- ITIL certified
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be hard-working learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new insights.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
- Get results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors, and our communities.
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Director, IT Operations - Philadelphia, United States - Comcast
Description
Description
What You'll Do:
What You'll Need:
Employees at all levels are encouraged to:
Disclaimer:
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relative Work Experience
10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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