Jobs
>
Englewood

    Front Desk Supervisor - Englewood, United States - CSM Corporation

    CSM Corporation
    CSM Corporation Englewood, United States

    4 days ago

    Default job background
    Description

    Front Desk Supervisor

    Job Category*:

    • Front Office

    Requisition Number*:

    • FRONT003814
    Showing 1 location


    Job Details

    Description

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

    Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

    Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.

    Works side by side with staff to train and model appropriate guest service standards.
    Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
    Anticipates and responds to guests in a friendly and positive manner.
    Process check-ins and check-outs, verify billing, create reservations, and process special requests.
    Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
    Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
    Responsible for interviewing, hiring, coaching, and development of front office associates.
    Evaluates staff performance and coaches to ensure standards are met.
    Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
    Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
    Ensures all required training for department employees is completed and training records are maintained.
    Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
    Utilizes available resources and adheres to CSM training policies.
    Promotes collaboration and positive, professional work environment.
    Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
    Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
    Monitors room availability, follows restrictions, and all booking policies and procedures.
    Drives sales and maximizes revenue by up-selling rooms and amenities.
    Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
    Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
    Must have high attention to detail, good communication skills and leadership ability.
    Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.

    Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.

    Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
    Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
    Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

    Education:
    High school diploma or equivalent required some college or college degree preferred.

    Physical Requirements:
    Ability to lift, push and pull up to 75 pounds on an occasional basis.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    #J-18808-Ljbffr
  • Crescent Hotels & Resorts

    Front Desk Supervisor

    1 week ago

    Crescent Hotels & Resorts Englewood, United States

    Responsible for assisting in the supervision and control of the Hotel Front Desk, as well as completion of administrative tasks. Required Skills & Abilities: -One to two years of hotel front desk supervisory experience required. -Flexible to work AM Front Desk, Supervisor, Hotel, ...

  • Crowne Plaza Englewood

    Front Desk Supervisor

    3 days ago

    Crowne Plaza Englewood Englewood, United States

    Job Description · Job DescriptionWe have an great opportunity to join our hotel as a Front Desk Supervisor. · The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous s ...

  • CSM Corporation

    Front Desk Supervisor

    1 week ago

    CSM Corporation Greenwood Village, United States

    ** Front Desk Supervisor** · **Job Category****:** Front Office **Requisition Number****:** FRONT003815 Showing 1 location **Job Details** · **Description** · This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, process ...

  • Qonten

    Front Desk Supervisor

    1 week ago

    Qonten Denver, United States

    **Front Desk Supervisor** · - · | Sat, 01 Jan :00:49 GMT · This position will be responsible to assist the Guest Services Manager and Assistant Guest Services Manager with the daily front desk operations as well as the supervision, training and development of all front desk staf ...

  • Sage Hospitality Group, LLC

    Front Desk Supervisor

    5 days ago

    Sage Hospitality Group, LLC Denver, United States

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Front Desk, Supervisor, Hotel ...

  • NWEA

    Front Desk Supervisor

    1 week ago

    NWEA Denver, United States

    Front OfficeDenver,ColoradoThe Art Hotel Denver, Curio Collection by Hilton · Position at The Art Hotel Denver, Curio Collection by Hilton · Come Join Team heART · Accepting applications through May 17, 2024 · The ART Hotel Denver is looking for a top-performing · Hotel · Front ...

  • The Art Hotel Denver, Curio Collection by Hilton

    Front Desk Supervisor

    1 week ago

    The Art Hotel Denver, Curio Collection by Hilton Denver, United States

    Come Join Team heARTAccepting applications through May 17, 2024The ART Hotel Denver is looking for a top-performing · Hotel · Front Desk , Guest Services or Front Office Supervisor .Are you looking for a rewarding leadership opportunity and have previous experience as a front d ...

  • Aspen Skiing Company

    Front Desk Supervisor

    1 week ago

    Aspen Skiing Company Denver, United States

    Company Description · Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surro ...

  • Limelight Hotels

    Front Desk Supervisor

    1 week ago

    Limelight Hotels Denver, United States

    Company Description · Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surro ...

  • Aspen

    Front Desk Supervisor

    4 days ago

    Aspen Denver, United States

    Full-time · Budgeted pay rate minimum (actual pay may be adjusted based on experience): $21.00 · Season: Year Round · Job Classification: Full-Time Regular · Company Description · Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want ...

  • White Lodging

    Front Desk Supervisor

    1 week ago

    White Lodging Denver, United States

    **Front Desk Supervisor** · **Job Description** · Summary: Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. · Responsibilities · Provide the highest quality of service to the guest at all times and anticipate a ...

  • Wyndham Hotels & Resorts

    Front Desk Supervisor

    4 days ago

    Wyndham Hotels & Resorts Denver, United States

    ** Front Desk Supervisor** · Location: · Grand Junction, CO, US · Property Name: · La Quinta by Wyndham Grand Junction - Airport · Req Id: · 13799 · La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Grand Junction - Airpo ...

  • Denver Co

    Supervisor Front Desk

    4 days ago

    Denver Co Denver, United States

    Supervisor Front Desk Denver , Colorado The Hyatt House DIA is a wonderful 123 all-suites hotel that evoke all the comforts of homewith a team you will just fall in love with Itis ideally located for exploring the Mile High City while staying close to the airport. We are committe ...

  • East West Destination Hospitality

    Front Desk Supervisor

    1 week ago

    East West Destination Hospitality Denver, United States

    Location: · EWH/SNOWMASS/CONDOS/FRONT DESK · **Job Details** · **Description** · Westminster Canterbury, a senior living facility located in beautiful Daytona, Florida is seeking a full-time Leasing Specialist. The leasing specialist performs leasing and occupancy duties that s ...

  • White Lodging

    Front Desk Supervisor

    1 week ago

    White Lodging Denver, United States

    Summary: · Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. · Responsibilities · • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mi ...

  • Sage Hospitality Resources, LLP

    Front Desk Supervisor

    6 days ago

    Sage Hospitality Resources, LLP Denver, United States

    Why us? · Unique Perks · On-site Parking Benefits · Hilton Hotel Rates Starting at $35/Night · Free Gym Access · EcoPass Transit Program · Complimentary Employee Meal · Employee Game Room/Lounge · The Curtis Hotel, a "Stay Happy, Work Happy" aesthetic: Calling all dashboard drumm ...

  • Sage Hospitality Group

    Front Desk Supervisor

    2 weeks ago

    Sage Hospitality Group Denver, United States Paid Work

    Why us? · The Maven is a unique 172-key hotel located in the heart of Dairy Block of LODO. Our lobby eliminates traditional boundaries, creating a connection between The Alley and hotel, becoming an inviting space to both Denver locals and hotel guests. · We appreciate attention ...

  • Sage Hospitality

    Front Desk Supervisor

    1 week ago

    Sage Hospitality Denver, United States

    Why us? · Unique Perks · On-site Parking Benefits · Hilton Hotel Rates Starting at $35/Night · Free Gym Access · EcoPass Transit Program · Complimentary Employee Meal · Employee Game Room/Lounge · The Curtis Hotel, a "Stay Happy, Work Happy" aesthetic: Calling all dashboa ...

  • White Lodging Services, Inc.

    Front Desk Supervisor

    1 day ago

    White Lodging Services, Inc. Denver, United States

    Summary: · Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. · Responsibilities · * · Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live ...

  • Sage Hospitality Group

    Front Desk Supervisor

    6 days ago

    Sage Hospitality Group Denver, United States Regular Full time

    Job Overview · Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Respon ...