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    Front Desk Supervisor - Denver, United States - Sage Hospitality Resources, LLP

    Sage Hospitality Resources, LLP
    Sage Hospitality Resources, LLP Denver, United States

    2 weeks ago

    Default job background
    Description
    Why us?

    Unique Perks

    On-site Parking Benefits

    Hilton Hotel Rates Starting at $35/Night

    Free Gym Access

    EcoPass Transit Program

    Complimentary Employee Meal

    Employee Game Room/Lounge


    The Curtis Hotel, a "Stay Happy, Work Happy" aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life.

    We don't believe that we clock out of life when we come into work, but that work is an extension of our day-to-day.

    We are the simple, happy-go-lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.

    The Front Office Gist:

    Regardless of what the Sorting Hat says or whether you're a Jedi or a Sith, our Front Office team has the power to curate each guest's adventure.

    We pride ourselves on creating phenomenal experiences, leading to lasting memories. In all we do, we become the destination, instead of a stopping point on your journey. If you're ready to defy gravity, click your heels together and apply

    This Job will be posted until 05/14/2024 or until hired.

    Job Overview

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers.

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

    Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

    Responsibilities


    • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
    • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
    • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
    • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Performs other duties as assigned, requested or deemed necessary by management.
    Qualifications

    Education/Formal Training

    High school education or equivalent experience.

    Experience

    1 or more full years employment experience in a related position with this company or other organization(s).

    Knowledge/Skills


    • Requires understanding of all hotel front office procedures.
    • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
    • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
    • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
    • Requires supervision/management skills.
    • Ability to communicate information and hotel services to management and guests. Second language may be required.
    • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
    Physical Demands


    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Ability to communicate in person and on telephone frequently.
    • Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
    • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
    • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
    • Continuous standing 90% of time -communicating with guests.
    • No climbing required. No driving required.
    • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
    • Continuous standing -80% of shift.
    Environment

    Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

    Benefits

    Medical, dental, & vision insurance

    Health savings and flexible spending accounts

    Basic Life and AD&D insurance

    Paid time off for vacation, sick time, and holidays

    Eligible to participate in the Company's 401(k) program with employer matching

    Employee Assistance Program

    Tuition Reimbursement

    Great discounts on Hotels, Restaurants, and much more.


    ID:

    Position Type:
    Regular Full-Time


    Property :
    The Curtis


    Outlet:
    Hotel


    Category:
    Front Desk & Guest Services


    Min:
    USD $21.50/Hr.


    Max:
    USD $21.50/Hr.


    Tipped Position:
    No

    Address : 1405 Curtis St


    City :
    Denver


    State :
    Colorado

    EOE Protected Veterans/Disability
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