-
Customer Advocate Supervisor
2 weeks ago
InterContinental Capital Group Inc Melville, United States>> Customer Advocate Supervisor Customer Advocate Supervisor Summary Title:Customer Advocate SupervisorID:1416 - NYLocation:Melville, NYDepartment:Operations Description **About Intercontinental Capital Group** **:** · Intercontinental Capital Group (ICG) is a rapidly-growing Mor ...
-
Court Advocate Supervisor
3 weeks ago
The Safe Center LI Bethpage, United StatesJob Description · Job DescriptionAgency Overview: The Safe Center LI, Inc. (TSCLI) is the leading provider of services to victims of interpersonal violence in Nassau County. The agency provides comprehensive services to victims and survivors of domestic violence, sexual assault, ...
-
Court Advocate Supervisor
3 weeks ago
The Safe Center Bethpage, United StatesAgency Overview:The Safe Center LI, Inc. (TSCLI) is the leading provider of services to victims of interpersonal violence in Nassau County. The agency provides comprehensive services to victims and survivors of domestic violence, sexual assault, child abuse, and human trafficking ...
-
Parent Advocate Supervisor
3 weeks ago
Leake & Watts Services Inc Brooklyn, United StatesOverview · Rising Ground · Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive ...
-
Violence Response Advocate Supervisor
3 days ago
New York City, NY Bronx, United StatesThe Bronx District Attorney's Office is dedicated to serving the diverse Bronx County community of over 1.4 million individuals, ensuring fair justice and a safer Bronx. The Crime Victims Assistance Unit is seeking a Violence Response Advocate Supervisor to provide crime victims ...
-
Residential Manager- Supported Housing
1 week ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United States Full time (Eligible for Benefits)Overview · ORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support pe ...
-
Family Residences and Essential Enterprises, Inc. Old Bethpage, United States Full time (Eligible for Benefits)Overview · ORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support p ...
-
Director of Nursing
3 weeks ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United States Full time (Eligible for Benefits)Overview · ORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support pe ...
-
Seeking Part Time LMSW Counselor
4 days ago
ABA Psychological Services, P.C. Melville, NY, United States Part time*Job Description* · We are looking to hire graduate students, limited permit holders, and fully licensed clinicians in the fields of Mental Health Counseling and Social Work. This job involves providing services to children, teens, and adults who are struggling with anxiety, depr ...
-
Direct Support Professional
3 weeks ago
Developmental Disabilities Institute Dix Hills, United States Full timeOverview · Developmental Disabilities Institute, DDI, is one of the largest providers of care to children and adults with Autism, developmental disabilities and other special needs. DDI has been a part of Long Island for over 50 years serving over 1,500 children and adults with ...
-
Licensed Clinician
3 weeks ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesFamily Residences and Essential Enterprises, Inc. (FREE), is committed to cultivating an inclusive environment that values and celebrates diversity in all its forms. We believe that a diverse workforce not only reflects the communities we serve but also drives our collective succ ...
-
Qualified Intellectual Disability Professional
3 weeks ago
AHRC Nassau Plainview, United StatesPractices and promotes the agency's mission statement in every interaction. Provide ongoing support to people in becoming active participants in every aspect of their lives to ensure that a high quality of life is maintained. Ensures people receive clinical habilitative services ...
-
Senior Care Coordinator
1 week ago
Central Nassau Guidance & Counseling Services Plainview, United StatesJob Description · Job Description · JOB DEFINITION: · The Senior Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to adults diagnosed with a severe mental illness, with multiple medical co-morbidities and/or co-occurring substance a ...
-
Peer Support Specialist Brooklyn
2 days ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all ...
-
Direct Support Professional Nassau County
3 weeks ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all ...
-
Director of Nursing
16 hours ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesOverview: · ORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support ...
-
Nurse Manager
4 days ago
NYU Langone Health Farmingdale, United Statesis one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of , the Grossman ...
-
Safe Home Advocate Per Diem
1 week ago
The Safe Center Bethpage, United StatesAgency Overview: The Safe Center LI, Inc. (TSCLI) is the leading provider of services to victims of interpersonal violence in Nassau County. The agency provides comprehensive services to victims and survivors of domestic violence, sexual assault, child abuse, human trafficking, a ...
-
Safe Home Advocate
5 days ago
The Safe Center LI Bethpage, United StatesAgency Overview: The Safe Center LI, Inc. (TSCLI) is the leading provider of services to victims of interpersonal violence in Nassau County. The agency provides comprehensive services to victims and survivors of domestic violence, sexual assault, child abuse, human trafficking, a ...
-
Safe Home Advocate
2 weeks ago
The Safe Center LI Bethpage, United StatesJob Description · Job DescriptionAgency Overview: The Safe Center LI, Inc. (TSCLI) is the leading provider of services to victims of interpersonal violence in Nassau County. The agency provides comprehensive services to victims and survivors of domestic violence, sexual assault, ...
Customer Advocate Supervisor - Melville, United States - InterContinental Capital Group Inc
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
>> Customer Advocate Supervisor - Internal Customer Advocate Supervisor - Internal Summary Title:Customer Advocate Supervisor - Internal ID:1486 - NYLocation:Melville, NYDepartment:Operations Description **About Intercontinental Capital Group** **:**
Intercontinental Capital Group (ICG) is a rapidly-growing Mortgage Banker currently licensed in 45 states. We pride ourselves on being on the cutting-edge of a changing market, offering the most competitive conventional rates in the industry. Because ICG is a direct lender, we are able to pass savings on to our customers directly and offer a variety of purchase programs tailored to fit the needs of all our borrowers. ICG will provide the necessary training to help our employees work their way up our career path and achieve their professional goals.
**Responsibilities Include** :
Lead a team of 8-12 employees with passion, make communication a priority both in person (face to face) and in writing, commitment to the company and staff by knowing the goals and results needed to make all "best in class" and to stay current and grounded in all industry trends and changes, decisive , commitment to team building, training and coaching of all staff. Deliver on all key performance metrics which include meeting or exceeding monthly funding loans, loan quality scores, loan cycle times (funded and fallout), loan conversion targets, daily new loan assignment requirements and annual company training and licensing standards. The primary focus of this team is to improve cycle time, provide world class customer service, and assist by coaching and improving issue resolution skills for Loan Processors. The members of the team will assist Loan Processors by keeping mortgage loans in their pipeline moving through the loan process by addressing and/or resolving issues that are causing loans to be stuck in the process.
**Qualifications** **:**
**Education/Work Experience** **:**
Bachelors Degree or equivalent work experience required
Minimum of 2 years mortgage experience required
Prior leadership/management experience preferred
**Core Skills/Knowledge** **:**
Demonstrated leadership skills with the ability to delegate effectively
Ability & willingness to hold team members accountable to performance standards, production goals, and other job requirements
Must demonstrate empathy with strong sense of self awareness
Must have strong influencing skills
Strong verbal and written communication skills
Must show strong learning agility with a commitment to continuous learning
Change leadership required; demonstrated experience implementing & influencing change
Demonstrates a commitment to integrity & unyielding commitment to compliance and always do the right thing
**Technical Skills & Requirements** **:**
Proficiency with Microsoft tools required
For remote employees, must have dedicated & secure private internet access to effectively run all required systems and software
**Physical Requirements** **:**
Ability to sit/stand at a desk and work at a computer for extended periods of time
**Travel** **:**
N/A