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    Computer Support Specialist - Green Bay, United States - edgecomputingassociation

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    Description

    Location Ashwaubenon, Wisconsin ,

    United States

    Position Summary

    Computer Support Specialist is responsible for assisting the Systems Engineer and Computer Systems Specialist in providing excellent IT support for all Unity employees through hardware/software technology and user training. This position will provide management and support for all devices connected to Unitys network and other peripherals including setup, software integrations, device management, troubleshooting and any user training required.

    Reports to

    IT Director

    Qualifications

    Two-year degree with computer support and networking (Bachelors degree preferred)

    One-two years of experience (on-the-job or education) providing technology hardware and software support

    Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).

    Ability to effectively manage priorities, multiple tasks and meet deadlines

    Strong organizational skills

    Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.

    A strong aptitude to learn and retain new technology information

    Employment Status

    Non-exempt

    Key Job Duties

    Computer Support Specialist

    This position provides Unity employee technology support and training via the IT Help Desk during business hours and on a rotational basis for on-call evening and weekend support.

    Primary support person for our telephone system, call routing, management, and devices.

    Primary support person for all printers and multifunction copier devices.

    Provide proactive recommendations and potential solutions based upon ITHelpDesk trends for better and more efficient employee support.

    Utilize the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).

    Provide support for remote troubleshooting of issues, device/system replacements and software updates/modifications.

    Provide support with our Remote Worker tools and technology for maximum employee efficiency which includes Zoom, MS Teams, WebEx, audio conferencing, or others as needed.

    Assist and support our Computer Systems Specialist for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.

    Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.

    Provide other Unity facility technology device/software support that includes Audio/Visual support for meetings, communication systems for Meng Residence, physical security control and camera system(s) and PCI compliant devices for credit card transactions.

    Investigates and learns new technology and offers ideas on how it could potentially benefit Unity employees and our internal processes.

    Assist IT Team in any other tasks that require device setup or management.

    General

    Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Unity

    Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unitys policies and procedures

    Consistently and concisely document activity according to department protocols and standards

    Promote and maintain confidentiality

    Maintain personal and professional boundaries

    Perform other job-related duties as assigned

    Maintain regular and reliable attendance

    Shares in providing 24-hour, seven day-a-week coverage

    Customer Service

    Strives for superior service to the extent we exceed our customers' expectations/needs

    Recognize the needs and expectations of internal and external customers

    Respond to identified needs and expectations, producing positive customer outcomes

    Treat customers (internal/external) with respect and dignity

    Team

    Demonstrate support for the key organizational values relative to people

    Treat other members of the team with respect and integrity

    Demonstrate partnership which works towards common team goals

    Demonstrate flexibility and/or willingness to adjust work schedule to assure adequate staff levels

    Anticipate and respond to needs

    Apply effective interpersonal communication skills

    Respond to people and issues with knowledge/facts

    Recognize contributions of team members and provide support/feedback

    Continuous Improvement

    Supports organizations efforts focused on continuous improvement

    Identify issues as they relate to the process improvement and customer satisfaction

    Maintain ongoing involvement with system improvement

    Follow through with system improvement changes

    Requirements

    Physical and Environmental Requirements

    Essential Physical/Environmental/Technical Skills:

    Employees must have the ability to; operate computers, telephones, and other office equipment, communicate both verbally and in writing, sit for prolonged periods of time as required by position, walk, bend and lift up to 10 pounds on occasion, organize and prioritize tasks.

    Exposure to Hazards:

    In the course of duties there may be a risk of occupational exposure. An occupational exposure defined by OSHA is reasonable anticipated skin, eye, mucous membrane, nonimpact skin, or parental contact with blood and other potentially infectious material that may result from the performance of an employees duties. This may also include other potentially hazardous materials.

    Personal Protective Equipment (PPE):

    PPE is one measure available to all employees to help reduce the risk of contracting blood borne illnesses and other diseases. It is the employees duty to assess the need for PPEs and the appropriate kind to be used. Furthermore, it is the employees responsibility to wear and use the PPE that has been made available.

    Benefits

    Health Care Plan (Medical, Dental & Vision)

    Retirement Plan (401k, IRA)

    Life Insurance (Basic, Voluntary & AD&D)

    Paid Time Off (Vacation, Sick & Public Holidays)

    Family Leave (Maternity, Paternity)

    Short Term & Long Term Disability

    Training & Development


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