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Computer Support Specialist - Green Bay, United States - edgecomputingassociation
Description
Location Ashwaubenon, Wisconsin ,
United States
Position Summary
Computer Support Specialist is responsible for assisting the Systems Engineer and Computer Systems Specialist in providing excellent IT support for all Unity employees through hardware/software technology and user training. This position will provide management and support for all devices connected to Unitys network and other peripherals including setup, software integrations, device management, troubleshooting and any user training required.
Reports to
IT Director
Qualifications
Two-year degree with computer support and networking (Bachelors degree preferred)
One-two years of experience (on-the-job or education) providing technology hardware and software support
Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).
Ability to effectively manage priorities, multiple tasks and meet deadlines
Strong organizational skills
Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
A strong aptitude to learn and retain new technology information
Employment Status
Non-exempt
Key Job Duties
Computer Support Specialist
This position provides Unity employee technology support and training via the IT Help Desk during business hours and on a rotational basis for on-call evening and weekend support.
Primary support person for our telephone system, call routing, management, and devices.
Primary support person for all printers and multifunction copier devices.
Provide proactive recommendations and potential solutions based upon ITHelpDesk trends for better and more efficient employee support.
Utilize the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).
Provide support for remote troubleshooting of issues, device/system replacements and software updates/modifications.
Provide support with our Remote Worker tools and technology for maximum employee efficiency which includes Zoom, MS Teams, WebEx, audio conferencing, or others as needed.
Assist and support our Computer Systems Specialist for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.
Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.
Provide other Unity facility technology device/software support that includes Audio/Visual support for meetings, communication systems for Meng Residence, physical security control and camera system(s) and PCI compliant devices for credit card transactions.
Investigates and learns new technology and offers ideas on how it could potentially benefit Unity employees and our internal processes.
Assist IT Team in any other tasks that require device setup or management.
General
Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Unity
Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unitys policies and procedures
Consistently and concisely document activity according to department protocols and standards
Promote and maintain confidentiality
Maintain personal and professional boundaries
Perform other job-related duties as assigned
Maintain regular and reliable attendance
Shares in providing 24-hour, seven day-a-week coverage
Customer Service
Strives for superior service to the extent we exceed our customers' expectations/needs
Recognize the needs and expectations of internal and external customers
Respond to identified needs and expectations, producing positive customer outcomes
Treat customers (internal/external) with respect and dignity
Team
Demonstrate support for the key organizational values relative to people
Treat other members of the team with respect and integrity
Demonstrate partnership which works towards common team goals
Demonstrate flexibility and/or willingness to adjust work schedule to assure adequate staff levels
Anticipate and respond to needs
Apply effective interpersonal communication skills
Respond to people and issues with knowledge/facts
Recognize contributions of team members and provide support/feedback
Continuous Improvement
Supports organizations efforts focused on continuous improvement
Identify issues as they relate to the process improvement and customer satisfaction
Maintain ongoing involvement with system improvement
Follow through with system improvement changes
Requirements
Physical and Environmental Requirements
Essential Physical/Environmental/Technical Skills:
Employees must have the ability to; operate computers, telephones, and other office equipment, communicate both verbally and in writing, sit for prolonged periods of time as required by position, walk, bend and lift up to 10 pounds on occasion, organize and prioritize tasks.
Exposure to Hazards:
In the course of duties there may be a risk of occupational exposure. An occupational exposure defined by OSHA is reasonable anticipated skin, eye, mucous membrane, nonimpact skin, or parental contact with blood and other potentially infectious material that may result from the performance of an employees duties. This may also include other potentially hazardous materials.
Personal Protective Equipment (PPE):
PPE is one measure available to all employees to help reduce the risk of contracting blood borne illnesses and other diseases. It is the employees duty to assess the need for PPEs and the appropriate kind to be used. Furthermore, it is the employees responsibility to wear and use the PPE that has been made available.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
