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De Pere

    Computer Support Specialist - De Pere, United States - Unity Hospice

    Unity Hospice
    Unity Hospice De Pere, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    Computer Support Specialist

    The Computer Support Specialist is responsible for providing timely and quality IT HelpDesk support for all Unity employees using hardware/software technology and user training. This position will provide management and support for all devices connected to Unity's network and other peripherals including setup, software integrations, device management, troubleshooting and any user training required.

    Schedule: Monday to Friday, 8:00 am - 4:30 pm, with 24/7 on-call coverage that rotates through the team.

    Key Job Duties

    1. Primary IT Help Desk contact in handling staff technology requests through calls, emails, and in-person drop-ins at our main office. Escalates requests as appropriate to other IT team members and ensures staff have a positive experience with IT support.

    2. Partners with other IT team members to provide on-call evening and weekend technology support in a 3-employee rotation.

    3. Utilizes remote connection technology for assisting in troubleshooting staff computer issues in an efficient manner.

    4. Compiles, analyzes, and develops recommendations based upon IT Help Desk trends for better and more efficient employee support.

    5. Shares responsibility with Computer Systems Analyst for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.

    6. Oversees support for all printers and multifunction copier devices.

    7. Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.

    8. Assists IT team in managing our in-house telephone system, call routing, management, and devices.

    9. Utilizes the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).

    10. Coordinates and partners with IT team to implement annual device/system upgrades and software application updates.

    11. Provides support with our Remote Worker tools and technology for maximum employee efficiency which includes Microsoft Teams, Zoom, and other remote video technology, audio conferencing, or other technology, as needed.

    12. Provides other Unity facility technology device/software support that includes Audio/Visual support for corporate meetings, outside events, and AV/communication systems for Meng Residence staff and patients/families.

    13. Investigates and learns new technology and offers ideas to IT team on how it could potentially benefit Unity employees and our internal processes.

    Benefits

    Flexible Schedule – Work-life balance

    Competitive Wages – Pay based on experience

    Mileage Reimbursement

    PTO (Paid Time Off)

    Holidays

    Retirement Plan

    Health Insurance

    Dental Insurance

    Vision Insurance

    Health Savings Account with employer contributions

    Life Insurance

    Disability Insurance

    Employee Assistance Program (EAP)

    All new employees are eligible for benefits on the first of the month following their date of hire.

    For a full list of benefits:

    Requirements:

    Qualifications

    1. Two-year degree with computer support and networking (Bachelor's degree preferred)

    2. One-two years of experience (on-the-job or education) providing technology hardware and software support

    3. Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).

    4. Ability to effectively manage priorities, multiple tasks and meet deadlines

    5. Strong organizational skills

    6. Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.

    7. A strong aptitude to learn and retain new technology information.

    8. Basic knowledge of Epic Electronic Health Record system is desirable.

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