- Our products to be the gold standard
- Our words to be true
- Our claims to be honest,
- Our actions to have integrity.
- Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets.
- Proactively notify customers and/or brokers of shortages, order changes and other issues related to their purchase orders.
- Assist customers and/or brokers with inquiries related to product availability, specifications, prices and discounts
- Work with customers and internal cross functional teams to address and correct customer fines/fees, price mismatches and service shortfalls.
- Collaborate with transportation, warehouse, production planning, inventory and sales to achieve customer satisfaction.
- Demonstrate professional communication and follow through in all internal and external verbal and written exchanges.
- Serve as a resource to Sales and other cross functional teams.
- Develop a trusted advisor relationship with assigned customers. Understand and document each customer's expectations and strive to meet or exceed those expectations.
- Maintain current, accurate and thorough Standard Operating Procedures (SOPS).
- Keep current vendor guides/agreements on file. Review, understand and document the customer expectations outlined in the guides.
- Execute and review routine customer account reporting to ensure compliance and accuracy, such as: the discontinued items report; pricing reviews; fill rate report; and fine/fee analysis.
- Continually assess tasks and processes to find opportunities for improvement, efficiency, accuracy and cost savings.
- Achieve expert level SAP understanding. Execute transactions with speed and accuracy. Keep customer account data accurate and relevant.
- Customer management may include the following:
- Customer Web portal navigation for PO processing and other customer service related functions
- Customer "Scorecard" reports from portals, data subscription services etc.
- Strategic account administration and transaction management
- Order Dog and Scan Genius management
- New store opening orders
- SAP projects and updates
- Routine and ad hoc BI reporting
- Intermediate knowledge and use of Microsoft Word, Outlook and Excel
- Excellent organization and communication skills.
- Ability to balance multiple priorities and meet deadlines in a fast-paced environment.
- Ability to prioritize; problem solve; and think critically in a dynamic environment
- High school diploma or general education degree (GED). Associates degree or Bachelor's Degree preferred.
- A minimum of two years' customer service, clerical office work and/or sales experience is required.
- SAP or other ERP software experience preferred.
- Company provided short-term & long-term disability
- Life and AD&D insurance
- Flexible spending accounts
- Voluntary critical illness & accident coverage
- New parent phase-in program & paternity leave
- Educational assistance reimbursement
- Product discounts & a wellness program
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Economic Support Specialist
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Specialist - Training and Support
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Business Support Specialist
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Schneider Green Bay, United StatesLocation: Green Bay, WI · Shift: 1st Shift · Work model: Hybrid · Schedule: Full-time; Monday - Friday, 7:00 a.m. - 4:00 p.m. · Schneider is seeking an energetic Business Support Specialist to be responsible for timely and accurate rating of services and root cause resolution ...
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Business Support Specialist
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WEC Energy Group Ashwaubenon, WI, United StatesWEC Energy Group is one of the nation's largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making ...
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IT Support Specialist
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The Bay Family of Companies Green Bay, United StatesIn this full-time role, you will provide IT support for Bay's internal associates in a mostly virtualized and cloud environment. This role is critical in fielding customer support requests, resolving problems, installing hardware/software solutions, and supporting our associates ...
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Economic Support Specialist
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Brown County, WI Green Bay, United StatesSalary: · $ $22.71 Hourly · Location : · 111 N. Jefferson St. Green Bay, WI · Job Type: · Full-time · Job Number: · Department: · Human Services - Community Services · Opening Date: · 03/13/2024 · Closing Date: · 5/26/2024 11:59 PM Central · Job Summary · Brown Coun ...
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Computer Support Specialist
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Business Support Specialist
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Computer Support Specialist
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Unity Hospice De Pere, United StatesJob Description · Job DescriptionDescription:Computer Support Specialist · The Computer Support Specialist is responsible for providing timely and quality IT HelpDesk support for all Unity employees using hardware/software technology and user training. This position will provide ...
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Operations Business Support Specialist
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Strategic Customer Support Specialist - Green Bay, United States - Nature's Way
Description
Job Description
Job Description Strategic Customer Support SpecialistWelcome to a better way, an authentic way. Welcome to Nature's Way.
Inside our minds, inside our hearts, inside our business, inside our bottles.
Our reason for being, the purpose that inspires our work every day, is quite simple: Help people live healthy lives.
When we help people live healthy lives, we build a happier, healthier world for everyone.
How we go about our work drives TRUST in who we are, what we do, and the products we produce. That means something important to the world, and it means the world to us.
People TRUST
It's the best way. The right way. The only way. Nature's Way.
Be a part of helping people live healthy lives as our new Strategic Customer Support Specialist.
SUMMARY
The Strategic Customer Support Specialist is responsible for providing support to their assigned customers and corresponding Account Managers. The Strategic Customer Support Specialist manages their customer and sales relationships through a variety of communication channels. Proficient use of systems is required to successfully manage accurate and conforming customer orders. Ownership of customer purchase orders, from receipt to successful delivery, is managed by the Strategic Customer Support Specialist in order to meet Nature's Way objectives and provide outstanding customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All benefits are effective on day 1 of employment.
Medical Option to select either a PPO plan or one of 2 high – deductible medical plans that includes a company contribution to your personal health savings bank account.
Dental Delta Dental PPO & an option to select an enhanced dental plan.
Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage
Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.
401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.
You'll also enjoy a variety of other benefits that support your long-term health and wellness:
Start Helping People live Healthy lives today
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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Strategic Customer Support Specialist professionals in Green Bay
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Ethan Decker
Information Technology