- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
- Job Family
Hotels - Pay Type
Hourly - Min Hiring Rate
$17.00 - Max Hiring Rate
$17.50 -
Front Desk Agent
2 weeks ago
Hotel Adeline Scottsdale, United StatesPay: $18.00 per hour · **Benefits**: · - Health insurance · - Paid time off · - Vision insurance · Schedule: · - 8 hour shift · **Experience**: · - Hotel Front Desk: 1 year (preferred) · Work Location: In person ...
-
Front Desk Agent
4 days ago
CIVANA Wellness Resort & Spa Scottsdale, United States: · CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connectin ...
-
Hotel Front Desk Agent
2 weeks ago
Hyatt House Scottsdale Scottsdale, United StatesWork with the housekeeping staff to ensure rooms are ready for new guests · - Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers · - Handle customer complaints as necessary · - Answer incoming cal ...
-
Overnight Front Desk Agent
2 weeks ago
Andaz Scottsdale Scottsdale, United States Part timeSummary · **Starting at $18.15/hour** · **Shifts are typically 10:00pm - 6:00am** · **Role & Responsibilities include but are not limited to**: · Overnight Front Office Agent Job Duties and Responsibilities: · - Audits the daily guest ledger · - Handles all end-of-day accounting ...
-
Hotel Front Desk Agent
1 week ago
Lodging Dynamics Scottsdale, United States**OVERALL RESPONSIBILITIES**: · The Front Desk Agent/Night Auditor ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere b ...
-
Front Desk Agent
1 week ago
Marriott International, Inc Tempe, United States**Información Adicional** Part time, Open availability, Pay $20.10/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VER EN MAPA ...
-
Front Desk Agent
3 weeks ago
Embassy Tempe Tempe, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Driftwood Hospitality Management Tempe, United StatesDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach ...
-
Front Desk Agent
2 weeks ago
Holiday Inn Mesa, United States**Responsibilities of a Front Desk Agent**: · - Anticipates and responds to guests in a friendly and positive manner. · - Responsible for providing the highest level of service. · - Process check-ins and check-outs, verify billing, create reservations, and process special request ...
-
Front Desk Agent
2 weeks ago
DoubleTree by Hilton Hotel Phoenix Tempe Tempe, United States**$500 Sign On Bonus, Worldwide Travel Discounts, free employee meals, etc.** · **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to ...
-
Hotel Front Desk Agent
2 weeks ago
Crestview Management, LLC Tempe, United States**Hotel Front Desk Agent**: · A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must b ...
-
Front Desk Agent
1 week ago
Courtyard Phoenix Mesa Gateway Airport Mesa, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn Phoenix Downtown - CSM Corporation Phoenix, United StatesThe Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to work in a great atmosphere with ...
-
/front Desk Agent/
3 days ago
Gene Fluidics Phoenix, United StatesWe are currently looking for Front Desk Agent full or part-time available (Urgent Hire) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...
-
Front Desk Agent
2 weeks ago
Home 2 Suites by Hilton Phoenix Airport South Phoenix, United States Full timeSummary · Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. · Essential Job Duties · - Greets guests with genuine and wa ...
-
Front Desk Agent
3 weeks ago
Marriott Vacations Worldwide Phoenix, United States**JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office at Marriott Vacations Worldw ...
-
Front Desk Agent
3 weeks ago
CSM Corporation Scottsdale, United StatesJob Duties: - Anticipates and responds to guests in a friendly and positive manner - Responsible for providing the highest level of service - Process check-ins and check-outs, verify billing, create reservations, and process special requests - Assist Front Desk, Agent, Property M ...
-
Front Desk Agent
1 week ago
Troon Golf, L.L.C. Scottsdale, United StatesSereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. · 7am - 3:30pm, 3pm - 11:30pm and 1-9:30pm shifts Full and Part Time Ava ...
-
Front Desk Agent
3 weeks ago
Troon Golf Scottsdale, United StatesSereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. · 7am - 3:30pm, 3pm - 11:30pm and 1-9:30pm shifts Full and Part Time Av ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Scottsdale, United StatesAimbridge Hospitality - The Monarch Scottsdale [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mai ...
Front Desk Agent - Scottsdale, United States - MCR Hotels
Description
Front Desk Agent
Holiday Inn Express Scottsdale, 3131 North Scottsdale Road, Scottsdale, Arizona, United States of America
Req #6410
Thursday, May 2, 2024
The Front Desk Agent at the Holiday Inn Express & Suites Scottsdale Old Town is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Our Company
What we offer/What's in it for you?