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patient access specialist
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Patient Access Representative
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Patient Access Specialist
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Business Process Consultant, Epic Patient Access - Chicago, United States - Chartis
Description
Business Process Consultant , Patient AccessAbout Chartis
C hartis is a comprehensive advisory and analytics services firm dedicated to the healthcare industry.
With an unparalleled depth of expertise in strategic planning, performance excellence, informatics and technology, and health analytics, we help leading academic medical centers, integrated delivery networks, children's hospitals and healthcare service organizations achieve transformative results.
We are comprised of uniquely experienced senior healthcare professionals and consultants who apply a distinctive knowledge of healthcare economics, markets, clinical models and technology to help each client address their most pressing issues.
We are lucky to have extraordinarily talented people working in our firm – all brought together around our unifying mission, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities.
Chartis has offices in Boston, Chicago, New York, San Francisco, Washing ton D.C., and Nashville . Remote work is allowed.
Role Overview
Chartis is looking for top quality leaders with 5+ years of Epic Access Leadership experience, specifically in the practice management/ambulatory practice area.
This consultant will focus on solution design incorporating best practices and optimal technology design to create workflows for clients , primarily focused on organizations using Epic.
The consultant will leverage their deep understanding o f patient access to gather business requirements, design overall operation of patient access services, and provid e system-wide oversight of delivery services that facilitate patient access to ambulatory department services.
The consultant will provide recommendations over registration and scheduling related workflows and systems, while also optimizing patient- facing functions. The consultant will coordinate with executive leadership, Information Technology (IT), and cross-functional stakeholder groups to ensure that the planning and direction of comprehensive programs for integrated practice management and its intersection with revenue cycle are aligned with the organization's strategic plan and revenue cycle goalsResponsibilities
Provide strategic input to senior leadership for the establishment of processes and partnerships to enhance patient access to care, including identification of scheduling and registration.
Champion efforts to improve processes that achieve superior customer service, access, and satisfaction
Partner with client to establish triage and scheduling policies and procedures to ensure a seamless, patient experience across their ambulatory services
Develop and manage project plan s , anticipate and resolve issues, facilitate change management , and present project status updates to leader ship
I dentify gap areas and collaborate with key stakeholders to establish protocols to ensure optimal patient/referring provider access; includes but not limited to, e-visits, international visits, and transition of care
Collaborate with client to establish service level expectations/key performance indicators for scheduling staff that are consistent with national standards
Work closely with the reporting or analytics resources to lead efforts in establishing reporting dashboards that accurately track staff and practice performance and provider/template capacity
Use analytic findings and data to advance the client's thinking and highlight challenges and solutions
Develop and lead peers and/or team members through successful end-to-end work plan creation and management
Consistently give timely feedback, including upward feedback, in interactions with colleagues and clients
Create clear, concise, and client-ready communications with clear storylines
Some travel may be required
Qualifications And Desired Skills
5+ years in Access/practice management or related areas
Expertise in Epic RTE, Registration, and Prelude ; certification preferred
Knowledge of detailed patient access and ambulatory patient interface processes, specifically in an Epic ambulatory EHR platform
Knowledge of the access and revenue cycle process flow and the interdependence of systems which affect revenue cycle outcomes
Strong leadership and organizational skills
Strong ability to speak to and drive operation key metrics
Excellent oral and written cross disciplinary communication skills
Demonstrated ability to communicate well both verbally and in writing to all levels of an organization
Specific knowledge in managing and improving the performance of complex operational systems and revenue cycle functions across multiple platforms
Salary range:
$ 120,000-$175,000 , plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.
At C hartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide.
We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
Boston | Chicago | Nashville | New York | San Francisco[
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