- Provide a best in class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.
- Troubleshoot and support all channels of business in the Contact Center.
- Effectively follow documented support materials to determine resolution or need for escalation to next level of action for all areas of support.
- Ability to work well individually as well as in a team environment
- Proven ability to work independently
- Good written and verbal communication skills
- Good customer service skills
- Ability to work and make sound judgments and decisions with little or no supervision
- Detail oriented and good organizational skills
- Ability to quickly analyze problems based on incomplete or unavailable data
- Willingness to work flexible hours based on business needs and crisis situations
- Demonstrated technical skills needed to adapt to rapidly changing technology
- Ability to work as part of a diverse team
- 3-5 years of experience providing exemplary Customer Service,
- Contact Center environment preferred
- HS diploma, technical certification or equivalent experience
- Bilingual in Spanish/English language is a plus
- Technically competent with multiple technology applications and strong ability to multi-task
- Ability to work weekdays/weekends and any shift due to 24/7 hours of operation
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HRE Group Media, United States'''Responsibilities''' · - Conduct outbound calls to potential customers using provided scripts. · - Utilize Salesforce or similar CRM software to track and update customer information. · - Engage in warm calling techniques to establish rapport with customers. · - Negotiate and c ...
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Wawa Media, United StatesJob Description · Job Description · Position Summary: · 10am - 6:30 PM · open availability including weekends and holidays · Join our winning team where great careers begin. At Wawa, our Contact Center Representatives are who our store associates and customers reach out to f ...
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Premier Orthopaedics Media, United StatesPremier Orthopedics and Sports Medicine is looking for aCall Center Representativeto work at our Aston, PA physician's office · The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of ...
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TIMESSQUARETECH NYC INC Wilmington, United StatesWill receive inbound calls from members regarding home healthcare and benefits · - This is a call center / customer service type position · - Will receive about 30-40 calls per day. · - 2+ years of experience required in a call center, doctors office, or customer service related ...
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WIndcrest Animal Hospital Wilmington, United States**Learn, Contribute and Make a Difference** · - If you want to grow with our veterinary practice and be part of something that makes a difference to the lives of animals and their owners, we would like to talk to you._ · - **WHO WE ARE**:_ · - We are a well established but still ...
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EMT Solar & Roofing Cherry Hill, United States**So do you want to be part of a growing GAF Master Elite Solar Company with a 4.8 star Google? If so, join the appointment setting Call Center Team at EMT Solar & Roofing, where we generate our leads in-house, so no cold calling** · **Experience in appointment setting, sales, or ...
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EMT Solar & Roofing Cherry Hill, United States**Do you want to be part of a growing GAF Master Elite Solar Company with a 4.8 star Google? If so, join the appointment setting Call Center Team at EMT Solar & Roofing, where we generate our leads in-house, so no cold calling** · **Experience in appointment setting, sales, or cu ...
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Police and Fire Federal Credit Union Bensalem, United States**Principal Mission · Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in support of the Credit Union's sales and marketing goals. · **Major Qualifications ...
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Center for Orthopedic and Research Excel Media, United StatesJob Description · Job DescriptionPremier Orthopedics and Sports Medicine is looking for a Call Center Representative to work at our Aston, PA physician's office · The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagn ...
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Dort Financial Credit Union Grand Blanc, United States*Dort Financial Credit Union is looking for team members who will execute our mission: Enrich people's lives: members, employees, communities; to help achieve our vision: To be the leader in our industry by providing quality financial services, developing an empowered and diverse ...
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SS Industries Collegeville, United States**Call Center Representative** · SS Industries, a successful and fast-growing company in Collegeville, PA, is the premier manufacturer of the largest selection of straight and spiral stairs in the world. Since 1947, we have provided over 50,000 homeowners, contractors, and archit ...
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AMS Cardiology Horsham, United States**Medical Call Center** · AMS Cardiology is a large medical practice located in Horsham, PA, is expanding and we are looking for a full-time Medical Receptionist to be part of a Medical Office Call Center working from 8:30 AM to 5:00 PM Monday through Friday. · **RESPONSIBILITIES ...
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Vertical Screen Inc. Warminster, United StatesAbout Us: · **About Us** · Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respec ...
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Contact Center Representative - Media, United States - Wawa
Description
Job DescriptionPosition Summary:
The Wawa Contact Center handles contacts from our Customers and Store Associates through multiple channels including phone, email, Social Media, and MyContact Center. Contact Center Analysts are expected to provide a best in class customer experience with every contact. This position is based primarily in our Corporate Contact Center however there can be opportunities to work remotely.
Full Time - Split Shift (10 am - 6:30pm) Flex Schedule (7-day availability)
Principal Duties
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.