Contact Center Representative - Bala-Cynwyd, United States - Philadelphia Insurance Companies

Philadelphia Insurance Companies
Philadelphia Insurance Companies
Verified Company
Bala-Cynwyd, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Marketing Statement


Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries.

We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.


Duties
We are looking for a Contact Center Representative (Bala Cynwyd, PA or Leawood, KS) to join our team

Summary

A typical day will include the following:

  • Generate appropriate and agile responses, approaches and solutions based on the situation.
  • Resolve issues on first contact whenever possible.
  • Continually expand your knowledge and abilities through active learning and accepting and /or delivering constructive feedback.
  • Communicate with a professional, positive and helpful tone.
  • Assume ownership of issues as needed to guide/ensure prompt resolution.
  • Troubleshoot to identify root cause and determine appropriate course of action for resolution.
  • Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome.

Qualifications

  • High School diploma or equivalent
  • One to three years customer service experience
  • Knowledge of Microsoft Office or its equivalent
-
We are looking of individuals that can work 11:30 AM - 8:00 PM EST

EEO Statement
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.

In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.


Benefits

Bonus/Annual Incentive
This position is eligible to participate in the Company's Incentive Performance Plan.
More jobs from Philadelphia Insurance Companies
See all jobs of Philadelphia Insurance Companies