Call Center Representative - Voorhees, United States - Center for Family Services

Center for Family Services

Verified Company

Voorhees, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Sign-On Bonus
-
Location:Voorhees, NJ

Job Type/Status:
Full-Time

Position Summary:

Center For Family Services is seeking a part time Call Center Representative to support the daily and overall operation of the agency's Access Department.

Duties and Responsibilities including but not limited to;

Stay informed and current on CFS services, program eligibility, and funder requirements
Maintain high standards of consumer service while continuing to focus on consumer satisfaction and engagement
Assist with external and internal outreach events as needed
Engage callers with questions to determine appropriate service types and referral eligibility
Ensure proper, concise and complete electronic health record documentation
Maintain communication with referral sources and community partners
Maintain departmental support documentation and records
Develop a strong knowledge base of agency programs and stay current on relevant changes
Collaborate with Intake Screeners and Program Directors to promote appropriate referrals and linkages
Refer callers to agency services in a prompt and professional manner
Other duties as requested.

Qualifications

HS Diploma required, Bachelors preferred
23 years of customer service experience; Human Services experience or education preferred
Organizational and interpersonal skills
Multitasking skills to manage in a fastpaced environment
Bilingual preferred but not required

Benefits:

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff.

We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.

Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
401k Plan
Medical insurance plan options
Dental & Vision Insurance
Prescription Insurance
Life Insurance
Flexible Spending Accounts
Health & Wellness Activities
Ongoing Training & Professional Development Opportunities
Opportunity for advancement

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.