- Oversees and manages concierge staff; ensuring service standards are met and/or exceeded.
- Performs concierge duties when needed; knowledge and ability to perform duties without reluctance or indecision.
- Determines needs and scheduling for residence deep cleans; manages the deep clean projects on site.
- Responds to elevated communications from members and the corporate office within 24 hours of delivery, when the Concierge is not available. Responds to elevated in-house member requests within two hours.
- Provides service to members related to their use of the destination and enjoyment of surrounding attractions while maintaining a professional appearance and courteous demeanor.
- Oversees special and unique requests from members while in destination. Makes determination of outcome of the request.
- Audits Concierge house bills, ensuring compliance according to Standard Operating Procedures.
- Responsible for reimbursements, petty cash, and corporate credit card payments to concierge.
- Oversees member grocery requests, ensuring compliance with Standard Operating Procedures.
- Remains accessible for member needs at all times during the member's stay in the destination.
- Oversees and manages daily housekeeping and cleaning services that are provided by a housekeeping vendor. Ensures all housekeeping standards are met and maintained.
- Conducts weekly walkthroughs of homes with Housekeeping vendor, ensuring that all items noted are followed up on and completed.
- Property Management
- Oversees and manages property management vendor; ensures all physical aspects of the destination are working at all times.
- Conducts weekly walkthroughs of homes with Property Maintenance vendor.
- Executes maintenance of destination by directing property management vendor.
- If destination is a Club or Hotel partner, Operations Manager works with hotel General Manager and Department Heads to ensure Exclusive Resorts levels of service are integrated with the hotels' procedures in accordance with service agreements.
- Evaluates and fixes any concerns with members, concierge, housekeeping and property maintenance in the destination while reporting them to the Resort Manager.
- Provides event management and coordination for member requested special events or corporate special events (arrangement of private parties etc.).
- Conducts tours of destination for prospective members.
- Works in conjunction with Real Estate to bring units into inventory and operational status by participating in training, tracking turnover of property, following up on punch lists, etc.
- Manages outstanding projects as determined by the Regional Manager.
- Interviews, hires, and certifies training and development of concierge, housekeeping, and maintenance according to Exclusive Resorts standards.
- Delivers disciplinary actions and documentation of concierge, housekeeping, and maintenance.
- Performs performance evaluations and recertification training for concierge, housekeeping, and maintenance.
- Assists in the preparation of annual budgets and monthly analysis. Reports all financial expenditures related to the destination.
- Communicates with Exclusive Resorts Content Management Team regarding any changes within the destination for purposes of member and internal communication as well as performing quarterly audits of all member confirmations, concierge welcome emails, The Source, and in-residence materials.
- Maintains the consumables closet and ensures all supplies are up to quantity standards. Provides corporate office with a monthly inventory of consumables.
- Obtains project proposals from third-party vendors to submit for approval. Manages and inspects projects conducted within the destination.
- Works in conjunction with Corporate Office on implementation of new procedures; responsible for training on site staff on any new procedures.
- Ensures all grooming standards are met for onsite staff, according to Exclusive Resorts standards.
- Maintains a list of preferred vendors, as well as insurance monitoring company's software system.
- Negotiates third-party service contracts for destination.
- Maintains accurate inventory of all Operating Supplies & Equipment within the destination and provide accurate information to Real Estate Managers for replenishment.
- Requests maintenance blocks and ensure they are coded appropriately.
- Facilitates a weekly destination calls with staff, vendors, and corporate office.
- Prepares and submits billing invoices according to Exclusive Resorts standards.
- Supervises concierges, housekeeping, maintenance, and third-party vendors.
- Five – ten years hospitality experience is required. Previous management experience of leading a team and 3rd party vendors is preferred.
- Bachelor's degree (B. A.) from four-year college or university; and five to ten years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
-
Regional Operations Manager, Caribbean
3 weeks ago
Exclusive Resorts Denver, United StatesJob Description · Job Description · POSITION DESCRIPTION · The Regional Operations Manager is responsible for the overall operation of multiple destinations within the Exclusive Resorts portfolio. The Regional Operations Manager plays an integral role in creating an exceptional ...
-
Perpetual Labor Sourcing LLC Denver, United StatesJob Title: Plumbing Superintendent · Position Location: The Caribbean · Job Category: Commercial Construction · Position Type: Full-Time · Level: Supervision · Compensation: $80,000 - $90,000 + Benefits · This is a full-time position that requires employees to live and work in th ...
-
Remote Cruise Coordinator
3 weeks ago
Feyer&Associates Denver, United StatesWe are seeking an enthusiastic and detail-oriented Remote Cruise Coordinator to join our team. As a Remote Cruise Coordinator, you will play a crucial role in crafting unforgettable cruise experiences for our clients. This remote position offers the flexibility to work from anywh ...
-
Engineer
2 weeks ago
La Quinta Denver - Airport / DIA Denver, Colorado, United States PermanentCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Liberty Latin America Denver, United StatesWhat's the roleThis position will be part of a new layer of senior manager-level oversight of accounting for all the operations of LLA. It will be part of the LLA Accounting and Financial Reporting team that: (i) provides oversight of the accounting and reporting for all operatin ...
-
Sr. Industrial Hygienist/Environmental Scientist
3 weeks ago
WSP Denver, United States Regular, FullThis Opportunity · WSP is currently initiating a search for a Sr. Industrial Hygienist/Environmental Scientist with the potential to work out of our Exton, PA; San Diego, CA; Chicago, IL or Tacoma, WA offices. Be involved in projects with our Federal Programs Team and be a part o ...
-
Laundry Attendant
3 weeks ago
La Quinta Denver - Airport / DIA Denver, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
3 weeks ago
Residence Inn Denver Downtown Denver, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Sales Coordinator
3 weeks ago
Residence Inn Denver Downtown Denver, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Senior Accountant
1 week ago
Creative Financial Staffing (CFS) Denver, United StatesJob Description · Job DescriptionOur client is a growing construction company in the Denver Metro area, adding a Senior Accountant to their team As a Senior Accountant, you will be at the heart of their financial operations, ensuring accuracy, compliance, and efficiency in all ac ...
-
Senior Property Accountant
2 days ago
Creative Financial Staffing (CFS) Denver, United StatesJob Description · Job DescriptionSenior Property Accountant Opportunity: · A prominent player in the Denver real estate sector seeks a Senior Property Accountant to join its expanding team. This pivotal role will spearhead financial operations, ensuring adherence to accounting st ...
-
Assistant Controller
2 weeks ago
Creative Financial Staffing (CFS) Denver, United StatesJob Description · Job DescriptionImmediate Assistant Controller Opportunity in Denver Cherry Creek: · A rapidly growing, fast-paced hospitality and property management company is looking to add a sharp Assistant Controller to their team · Join a really collaborative team and be a ...
-
AP Specialist
2 weeks ago
Creative Financial Staffing (CFS) Denver, United StatesJob Description · Job DescriptionAP Specialist Opportunity with a Denver Real Estate Company: · Join our client as an AP Specialist and be a key player in a team that's been shaping Colorado's real estate landscape since 1952. Their commitment to creating beautiful residential ne ...
-
Part-time Staff Accountant
2 weeks ago
Creative Financial Staffing (CFS) Denver, United States Part timeJob Description · Job DescriptionStaff Accountant, Part Time - 30/hrs per Week · Company Overview: Join a family office located in Cherry Creek, dedicated to managing the financial affairs and investments of a high-net-worth family. We pride ourselves on offering personalized an ...
-
Engineer
5 days ago
La Quinta Denver - Airport / DIA Denver, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Accounts Payable Specialist
3 weeks ago
Creative Financial Staffing (CFS) Denver, United StatesJob Description · Job DescriptionJoin Our Client's Dynamic Team as an Accounts Payable Specialist · A rapidly expanding international real estate development firm located in Denver is on the hunt for a passionate and skilled Accounts Payable Specialist to become an integral part ...
-
Engineer
2 days ago
La Quinta Denver - Airport / DIA Denver, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
-
Manager, Tax Accounting and Reporting
6 days ago
The Ladders Denver, United StatesWhat's The Role? · The Manager of Tax Accounting and Reporting at Liberty Latin America (LLA) will join a best-in-class tax department team managing the worldwide tax profile of our multinational company which operates in a unique tax region of the world. The Manager will repor ...
-
Engineer
2 weeks ago
La Quinta Denver - Airport / DIA Denver, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Business Development Manager
3 weeks ago
Bunzl Denver, United StatesMCR Safety, a Bunzl company, is a leader in the Personal Protective Equipment industry.We're looking to fill the newly created position of Business Development Manager for the Western Region that includes: ID, WY, UT, CO, NM, MN, AZ, NV . The candidate will be responsible for fie ...
Regional Operations Manager, Caribbean - Denver, United States - Exclusive Resorts LLC
Description
Job Description
Job DescriptionPOSITION DESCRIPTION
The Regional Operations Manager is responsible for the overall operation of multiple destinations within the Exclusive Resorts portfolio. The Regional Operations Manager plays an integral role in creating an exceptional service experience for Exclusive Resorts Members. Some of the key areas the Regional Operations Manager is responsible for are overall service of concierges, housekeeping and property management, Member satisfaction, vendor relations and supervision, employee performance, inventories, monthly reports, budgets, and overall condition and upkeep of the destination.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Concierge
Housekeeping
General Responsibilities
Supervisory Responsibilities
EDUCATION, SKILLS, AND EXPERIENCE