- Act as a contact center subject matter expert for one or more lines of business
- Manage stakeholder partnerships
- Lead requirement gathering sessions and oversee projects from start to finish
- Manage and prioritize project backlog to meet tactical and strategic goals
- Collaborate with IT, Infrastructure, and Business stakeholders for successful project implementation
- Conduct in-depth analysis to enhance processes efficiency
- Participate in Agile ceremonies
- Create and execute UAT test scripts
- Defect management
- Provide status reports and milestone updates to senior leadership
- Participate in off-hours production release events
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Product/Business Analyst
2 weeks ago
Merck Gruppe - MSD Sharp & Dohme Rahway, United States今、あなたはのサイトから離れようとしています。継続することで、米国・カナダの居住所に向けてのみを意図したサイトへと案内されます。私たちはMerck & Co., Inc., Rahway, NJ, USAで知られるアメリカとカナダを除きMSDという呼称を使用しています。 · 今、あなたはのサイトから離れようとしています。継続することで、米国・カナダの居住所に向けてのみを意図したサイトへと案内されます。私たちはMerck & Co., Inc., Rahway, NJ, USAで知られるアメリカとカナダを除きMSDという呼称を使用しています。 · このキャ ...
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Business Analyst
3 weeks ago
Brookdale Associates Parsippany, United States**At-a-Glance**: · Are you ready to build your career by joining a leading healthcare management technology company? If so, our client is hiring a Business Analyst · **What You'll Do**: · - Work with other departments to ensure that the customer's business requirements are accura ...
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Business Analyst
2 weeks ago
Nava Parsippany, United States**Business Analyst** · **Parsippany NJ(Hybrid)** · **6-12-month contract** · iCIMS Business Analyst · Hybrid Preferred (Parsippany NJ) - will consider remote with some travel. · **Job Description**: · The iCIMS Business Analyst will provide functional system support to the Talent ...
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Business Analyst
3 weeks ago
Santander US Florham Park, United StatesBusiness Analyst - Tranaction Codes, Small Business & Consumer Operations - Florham Park, NJ · Florham Park, United States of America · **Business Analyst Associate - Transaction Codes within Small Business & Consumer Operations** · - The Transaction Code Team is responsible for ...
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Business Analyst
1 week ago
Santander Holdings USA Inc Florham Park, United States Full timeBusiness Analyst - Tranaction Codes, Small Business & Consumer Operations – Florham Park, NJCountry: United States of AmericaBusiness Analyst Associate - Transaction Codes within Small Business & Consumer Operations · The Transaction Code Team is responsible for the governance, ...
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Business Analyst with
2 weeks ago
Derex Technologies Inc Troy Hills, United States**Company Description** · Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT ta ...
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Business Analyst
1 week ago
New Jersey Courts Trenton, United States_**Should additional positions become available with five (5) months of the closing date, the applicant pool from this posting may be used to fill additional positions.**_ · When you come to work for **New Jersey Judiciary** you will join an 8500-member strong TEAM that operates ...
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Business Analyst
2 weeks ago
New Jersey Courts Trenton, United States**Description**: · **Should additional positions become available within five (5) months of the closing date, the applicant pool from this posting may be used to fill additional positions.** · When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM ...
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IT Business Analyst
3 weeks ago
Chubb Whitehouse Station, United StatesJOB DESCRIPTION · As a Product Management Analyst within our North America Personal Lines business, you will serve as a point of contact for stakeholders from IT, Underwriting, Operations, Product applications and Finance for feature development, scope management, enhancements, i ...
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Business Analyst
2 weeks ago
Georgia IT Inc Whitehouse Station, United StatesBusiness Analyst - Intelligent Process Automation · Location: Whitehouse Station, NJ · Duration: 6 months + CTH · Job description · As a member of the Global Center of Competence ( "CoC"), the Business Process Automation & Digital Analyst will partner with business/function ...
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Business Analyst
2 weeks ago
Georgia IT Inc Whitehouse Station, United StatesBusiness Analyst Location: Whitehouse Station, NJ or Philly or Jersey City, NJ or Chesapeake, VA or O'Fallon, MO or Chicago, IL or Dallas, TX or Phoenix, AZ - Hybrid Duration: 6 months + CTH DescriptionSupports planning and execution of large-scale operational initiatives and tec ...
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Business Analyst
3 weeks ago
A.M.G.L.T. East Brunswick, United States**Location**: East Brunswick-New Jersey-UNITED STATES **Duties and Responsibilities**: · - Analyze and research market, forecast the market demands, design and develop plans for purchasing, inventory, warehousing and distribution requirement; · - Perform financial analysis and pr ...
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Business Analyst
3 weeks ago
Triunity Software Princeton, United States**Experience**: 2+ years · **Education**: Computer Science/ IT or Equivalent · - A bachelor's degree in business or related field or an MBA. · - A minimum of 3 years' experience in business analysis or a related field. · - Exceptional analytical and conceptual thinking skills. · ...
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Business Analyst
2 days ago
Swanktek, Inc Berkeley Heights, United States**Title**:Business Analyst (Financial) (Cards/ Disputes/ Frauds) · **Location**:Berkeley Heights, NJ (5 Days Onsite) · - Business Analyst with the Technology Background in Java · - Able to convert the Functional Stories to Technical stories. · - Ability to create Component, Syste ...
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Business Analyst
1 week ago
Mindsgroup Infotech LLC Princeton, United StatesLooking for fresher/ experience BA consultants for our direct client requirement. Consultants should must have bachelor's degree & must have excellent English communication & writing skills. · Position**:Business Analyst (On - Site)** · Location: New York/ New Jersey · Duration : ...
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Business Analyst
4 days ago
Röhm Parsippany, United States**Business Analyst** · **Location**: Parsippany NJ, United States (US) · **Job Function**: Other Services and Support · **Career Level**: Professionals · **Company**: Roehm America LLC · **WHO WE ARE** · We are a leading supplier of methacrylate chemistry. As a global company wit ...
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Business Analyst
4 days ago
Roehm America LLC Parsippany, United States**Business Analyst** · **Location**: Parsippany NJ, United States (US) · **Job Function**: Other Services and Support · **Career Level**: Professionals · **Company**: Roehm America LLC · **WHO WE ARE** · We are a leading supplier of methacrylate chemistry. As a global company wit ...
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Operations Business Analyst
1 week ago
Pembina Pipeline Corporation Morris, United States**Work Arrangement**: Hybrid · **Department**: Process Area · Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liqu ...
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Technical Business Analyst
3 weeks ago
TechCoreGlobal Whippany, United States**Title: Technical Business Analyst** **(Banking domain)** · **Location: Whippany, NJ (2-3 days from office)** · **Main duties and responsibilities** · Documenting model/metadata requirements, definitions and authoritative sources ensuring stakeholders are aware of their responsi ...
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Associate Business Analyst
3 weeks ago
Hackensack Meridian Health Edison, United StatesOverview: · Our team members are the heart of what makes us better. · At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team member ...
Contact Center Business Analyst - Whitehouse Station, United States - Chubb
Description
Chubb North American Contact Center Shared Services group supports insurance operations programs affecting Clients and Agents across Chubb's North America business divisions. The group focuses on delivering top-notch customer experience and exceptional operational service, managing technology and operational projects related to the Contact Center platform. The team collaborates with Business, Technology, and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes, taking on leadership roles in projects and ensuring first-class products and solutions for Chubb and stakeholders.
As a Contact Center Business Analyst, you will handle project and stakeholder management functions like identifying business requirements, functional design, process design, User Acceptance Testing, support procedures definition, and implementation support.
Responsibilities:
