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    Senior IT Support Specialist - Beachwood, United States - MSP Hire, Inc.

    MSP Hire, Inc.
    MSP Hire, Inc. Beachwood, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes.

    From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.


    The Role:


    Join our dynamic team as a Senior IT Support Specialist, where you'll handle escalations from our helpdesk team and provide advanced technical support to our valued clients.

    Candidates should excel in managing multiple priorities simultaneously, possess keen attention to detail, and demonstrate exceptional customer service skills with clear communication abilities.

    We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service.

    Someone who goes beyond the call of duty to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.

    We value individuals with a continuous improvement mindset and a collaborative team-player attitude.
    If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.


    Responsibilities:
    Take escalation tickets from the helpdesk
    Handle Tier 2 tickets including but not limited to:
    Network Issues / Outages

    Backup and Disaster Recovery Review / Maintenance Restores / Deploying

    Security Solution Review / Maintaining / Deploying


    MFA
    A/V


    SAT

    SIEM
    Business Application Support / Securing Third Party Support


    POS

    PMS
    Active Directory, Group Policy, DHCP, DNS edits

    Hotel Applications (Key/lock, Guest Internet/Cable, etc,)

    Financial and Accounting Applications

    Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration
    Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.
    Client Onboarding
    Client communications and interactions, remotely and in person
    Detailed documentation of issues and resolutions


    Qualifications:
    10+ years of IT experience

    5+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall

    config/troubleshooting,

    Switch

    config/troubleshooting

    (i.e. VLANs)

    Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches

    Advanced Firewall Troubleshooting experience

    VMWare/Hyper-V experience - build, migrate VMs

    Azure Virtual Desktop –

    administering/troubleshooting

    Basic CMD and PowerShell Scripting


    HR Information:
    $70,000-$85,000 annually DOE

    Medical, Dental, Vision benefits

    401K/401Roth with up to 4% match

    Paid Vacation and Personal Time Off.

    Fuel Stipend for local travel

    Professional Development Training Program

    Full-time, in Office (M-F)

    #J-18808-Ljbffr
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