Director of IT Systems - South Bend, United States - Five Star Recruiting and Staffing

Five Star Recruiting and Staffing South Bend, United States

2 weeks ago

Description

Job Description

Job Description

Position:
IT Systems Director (On-Site)

Relocation Assistance Available for the right candidate

Main Role:
Lead and collaborate with experts and senior leaders to formulate a detailed technology plan aligned with the organization's goals.
Implement IT governance and policies to ensure secure, effective growth of the organization.
Manage an inventory of current applications and hardware, and develop a cost-benefit analysis for potential enhancements.

Essential Qualities:
Proven ability in scaling business IT systems and workflows.
Positive outlook and commitment to continuous improvement in line with business objectives.

Key Functions:
Oversee all business system applications, including email, ERP, CRM, TMS, website, and more.
Develop operational strategies for the IT department to support critical business functions and strategic initiatives.
Work closely with various departments to identify and implement cost-effective tech solutions.
Manage internal resources and third-party providers, ensuring optimal operation of key systems like Salesforce and Great Plains.
Review service contracts as necessary.

Reporting Structure:
Reports to the President.
Manages the IT & Systems Specialist (pending hire).
Collaborates with all company departments, including Leadership, Sales/Marketing, Finance, Operations, and R&D.

Responsibilities & Accountability:
Evaluate current applications and develop improvement strategies.
Direct third-party providers and IT staff to fulfill business needs.
Architect and execute IT strategies and infrastructure projects.
Manage company-wide technology updates and training.
Maintain IT security and drive system enhancements.
Oversee the IT budget and manage expenditures.
Handle the IT support/help desk and ticket system.
Ensure compliance with system standards and regulations.
Develop support, maintenance, and security procedures.
Stay abreast of technology innovations and trends.
Maintain accurate system documentation and records.
Manage vendor relations, contract negotiations, and service agreements.
Develop backup and disaster recovery procedures for application systems.
Recommend automated system administration approaches.
Oversee hardware/software maintenance and training.

Job Requirements:
Bachelor's degree in IT Management, Information Systems, Computer Science, or related field.
10+ years in applications support, software implementation, and development.
Proven experience in system implementation, including project and people management.
Expertise in ERP and CRM systems.
Strong interpersonal, leadership, and communication skills.
Excellent analytical and problem-solving abilities.
Experience with process improvement projects like Kaizen.
Ability to manage deadlines, staff development, and coaching.
Proficient in written and verbal communication, negotiation, and conflict resolution.
Independent decision-making and team collaboration skills.

Desirable Experience:
Familiarity with Salesforce, Microsoft Dynamics, Google G-Suite, and Microsoft O365.
Knowledge in Application Integration, Portals, and Analytics.

Success Metrics:
Effective management and upgrade of software applications and hardware.
Development and implementation of IT governance, standards, and policies.
Collaboration with leadership for strategic IT planning.
Successful training and launch of new technologies.
Alignment of IT and business priorities.
Risk mitigation and efficiency maximization in IT systems.
Performance tracking through ticket systems.

Job Benefits:
Opportunity to work in a high-growth, innovative company.
Access to a wide range of products meeting diverse customer needs.
A chance to contribute to a family business with strong growth potential.
Competitive salary, benefits, and profit-sharing through an SEP retirement plan.
Unique opportunity to make a significant impact in a dynamic business sector.

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