- Lead and collaborate with experts and senior leaders to formulate a detailed technology plan aligned with the organization's goals.
- Implement IT governance and policies to ensure secure, effective growth of the organization.
- Manage an inventory of current applications and hardware, and develop a cost-benefit analysis for potential enhancements.
- Proven ability in scaling business IT systems and workflows.
- Positive outlook and commitment to continuous improvement in line with business objectives.
- Oversee all business system applications, including email, ERP, CRM, TMS, website, and more.
- Develop operational strategies for the IT department to support critical business functions and strategic initiatives.
- Work closely with various departments to identify and implement cost-effective tech solutions.
- Manage internal resources and third-party providers, ensuring optimal operation of key systems like Salesforce and Great Plains.
- Review service contracts as necessary.
- Reports to the President.
- Manages the IT & Systems Specialist (pending hire).
- Collaborates with all company departments, including Leadership, Sales/Marketing, Finance, Operations, and R&D.
- Evaluate current applications and develop improvement strategies.
- Direct third-party providers and IT staff to fulfill business needs.
- Architect and execute IT strategies and infrastructure projects.
- Manage company-wide technology updates and training.
- Maintain IT security and drive system enhancements.
- Oversee the IT budget and manage expenditures.
- Handle the IT support/help desk and ticket system.
- Ensure compliance with system standards and regulations.
- Develop support, maintenance, and security procedures.
- Stay abreast of technology innovations and trends.
- Maintain accurate system documentation and records.
- Manage vendor relations, contract negotiations, and service agreements.
- Develop backup and disaster recovery procedures for application systems.
- Recommend automated system administration approaches.
- Oversee hardware/software maintenance and training.
- Bachelor's degree in IT Management, Information Systems, Computer Science, or related field.
- 10+ years in applications support, software implementation, and development.
- Proven experience in system implementation, including project and people management.
- Expertise in ERP and CRM systems.
- Strong interpersonal, leadership, and communication skills.
- Excellent analytical and problem-solving abilities.
- Experience with process improvement projects like Kaizen.
- Ability to manage deadlines, staff development, and coaching.
- Proficient in written and verbal communication, negotiation, and conflict resolution.
- Independent decision-making and team collaboration skills.
- Familiarity with Salesforce, Microsoft Dynamics, Google G-Suite, and Microsoft O365.
- Knowledge in Application Integration, Portals, and Analytics.
- Effective management and upgrade of software applications and hardware.
- Development and implementation of IT governance, standards, and policies.
- Collaboration with leadership for strategic IT planning.
- Successful training and launch of new technologies.
- Alignment of IT and business priorities.
- Risk mitigation and efficiency maximization in IT systems.
- Performance tracking through ticket systems.
- Opportunity to work in a high-growth, innovative company.
- Access to a wide range of products meeting diverse customer needs.
- A chance to contribute to a family business with strong growth potential.
- Competitive salary, benefits, and profit-sharing through an SEP retirement plan.
- Unique opportunity to make a significant impact in a dynamic business sector.
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Director of IT Systems - South Bend, United States - Five Star Recruiting and Staffing
Description
Job Description
Job DescriptionPosition: IT Systems Director (On-Site)
Relocation Assistance Available for the right candidate
Main Role:
Essential Qualities:
Key Functions:
Reporting Structure:
Responsibilities & Accountability:
Job Requirements:
Desirable Experience:
Success Metrics:
Job Benefits: