Patient Service Rep - South Bend, United States - Beacon Health System

Beacon Health System
Beacon Health System
Verified Company
South Bend, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Reports to the Director/Manager. Coordinates daily administrative activities within the Department. Performs support functions for the Director/Manager. Ensures that appropriate and accurate documentation is maintained. Facilitates communication and serves as a resource to staff and patients as appropriate.


MISSION, VALUES and SERVICE GOALS
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MISSION: We deliver outstanding care, inspire health, and connect with heart.
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VALUES: Trust. Respect. Integrity. Compassion.
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SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.


Provides administrative support to the Director/Manager by:

  • Administering, updating and implementing, if necessary, established Departmental and Memorial Hospital policies/procedures and standards.
  • Recommending new policies/procedures and practices to the Director/Manager.
  • Developing, maintaining and updating the Departmental files in the hospital information systems.
  • Independently gathering data and composing and preparing complex documents and reports.
  • Performing diversified duties specific to the Department's needs.
  • Providing research, coordinating special projects and preparing data, reports and graphs.
  • Monitoring and reporting on quality improvement indicators/activities.
  • Ensuring that appropriate documentation (i.e., charts, files, correspondence, etc.) is maintained within the Department. Also assisting with the maintenance of Department documentation that is required by various regulatory agencies.
  • Monitoring and maintaining adequate inventories of supplies and materials.
  • Making arrangements for meetings, conferences, training sessions, health fairs, educational programs, etc. as directed.
  • Performing scheduling, billing related duties and transcription as needed by the Department.

Assists the manager with coordination of the daily general operational activities of the Department, according to established policies and procedures, by:

  • Assisting with workload assignments, staff scheduling, training and orientation of new employees, validation of employee competencies, etc. per the specific needs of the Department.
  • Providing input for employee performance appraisals, as appropriate.
  • Coordinating the work schedules and vacation requests of the staff in order to meet the needs of the staff and the Department, as appropriate.
  • Communicating with the Director/Manager regarding any possible problems (for example, staffing or scheduling problems) in a timely manner.
  • Facilitating communication and teamwork among the staff and acting as a resource for the staff. Also ensuring a smooth work flow.
  • Building and maintaining effective working relationships, with internal and external contacts.
  • Disseminating and sourcing information throughout the organization.
  • Researching problems and providing resolution in a timely manner. Also responding to requests and complaints.
  • Facilitating timely responses to inquiries or concerns and also ensuring satisfactory problem resolution.

Performs other Functions to maintain personal competence and contribute to the overall effectiveness of the departments by

  • Attending inservices and department meetings; also participating in continuing education and attending conferences as approved.
  • Ensuring that "world class" service is provided at all times.
  • Ensuring that the Hospital's policy on confidentiality is strictly followed.
  • Participating on Memorial Hospital/Memorial Health System committees as requested.
  • Completing other jobrelated duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:


Associate complies with the following organizational requirements:

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired
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