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    Customer Communication Specialist - Seattle, United States - Nezda Technologies Inc.

    Nezda Technologies Inc.
    Nezda Technologies Inc. Seattle, United States

    2 weeks ago

    Default job background
    Description

    Nezda is seeking for a talented individual to join our team as a Customer Communication Specialist who will play a vital role in ensuring that all customer interactions are handled professionally.


    Must be a NATIVE TAIWANESE


    Responsibilities:
    Ensure all communication is handled professionally and promptly but with a human touch across all channels
    Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
    Meet targets and requirements set by the client and management
    Appropriate knowledge and information shared by the client and management team
    Take the extra mile to engage with consumers


    Skills:
    Advanced English level (B2) both written and spoken
    Excellent communication skills both written and spoken
    Contact center experience of at least 1 year
    Track record of achieving targets
    Problem-solving oriented
    Consumer-oriented mindset
    Great interpersonal skills
    Technology adept
    Familiarity with CRM systems
    Basic IT skills, including using multiple operating systems
    Research skills
    Detail-oriented
    Ability to work well in a team as well as on your own

    Salary: 5000RM 7000RM + 600RM Housing allowance

    Job Category: CSR

    Job Type:
     Full Time

    Job Location:
     Penang Malaysia
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