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    Customer Engagement Consultant - Irvine, United States - Avantiico

    Avantiico
    Avantiico Irvine, United States

    4 weeks ago

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    Description
    Dynamics 365 Customer
    Engagement Consultant


    Avantiico is looking for an experienced Dynamics 365 Customer Engagement consultants to work within consulting teams assisting large brands build new business platforms using Microsoft technology.

    The position will act as a business solution subject matter expert for customers and internal teams on Microsoft Dynamics CE (Customer Engagement/CRM) projects (implementations, customization, migrations, and more).

    Our mission is to unlock our customer's competitive advantages and continuously better their business with Microsoft technology. That's what inspires us, drives our work, and pushes us to challenge the status quo every day. In the Customer Engagement Consultant position, you will have ample opportunity to drive real transformation in enterprise businesses. Through a cloud-first strategy, Avantiico leads the way by advising customers on their strategies for ERP and CRM projects. If you're interested in joining us on this journey, please apply for this position.

    ABOUT THE POSITION

    YOUR FOCUS
    Deliver solution advisory and feature consulting for the full Dynamics 365 implementation lifecycle
    Develop presentations and scope solutions for prospective clients
    Assist with new customer implementations
    Lead and conduct requirements gathering sessions
    Plan and deliver end-user training
    Provide recommendations for improvements, options and risk considerations
    Mentor and train new team members
    Support 3rd party products as added to product stack
    Demonstrate advanced analysis skills and expertise in Dynamics 365 Customer Engagement (CE/CRM) and other relevant technologies to provide detailed, highly viable options and scoping/estimates for solution implementations
    Analyze customer business requirements and the design of technical solutions to meet their goals including functional & non-functional requirements
    Able to deliver solutions to clients along with excellent service while ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations
    Able to create sustainable client solutions and detailed project documentation
    Plan and deliver end-user training
    Able to ensure that all implementations are successful according to the service level agreement: on time and on budget
    Can be responsible for light project management, configuration, data import, and supporting our existing customer base

    YOUR EXPERIENCE
    Build on your Microsoft implementation experiences:

    Bachelors Degree or Equivalent Work Experience Required
    Remote
    6+ years of Dynamics 365, Microsoft CRM implementation experience
    Hands-on implementation experience with full lifecycle implementations
    User design, security, workflow design
    Experience with both CRM on-premises and online versions
    Familiarity with Agile methodology
    About Avantiico


    Avantiico (AVC) is a dedicated full-service Microsoft Dynamics Gold Partner designing, building, and supporting future-ready Microsoft Dynamics 365 solutions across nine times zones.

    We are composed of a diverse group of highly ambitious, experienced and knowledgeable trusted advisors.

    We have developed a solid reputation for providing cross-functional expertise and delivering services and solutions for Microsoft Dynamics 365 solutions, giving our clients a long-term competitive advantage.


    JOIN OUR TEAM
    Want to create the role and future you love?

    At Avantiico you will work with great brands and equally great team members. Tell us more about your interests, passion and professional goals
    Stay up to date on everything Microsoft. Look forward to thorough articles on all of the latest and greatest happening within Dynamics 365.

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