- Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA)
- Providing initial support, diagnosing problems and determining the need for escalation
- Fortifying client relationships focused on 100% customer satisfaction
- Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
- Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers
- Performing troubleshooting and analysis, including log file investigation
- Proactively staying up to date with all the latest technologies concerning Veeam's products and the underlying technologies
- Contributing to documentation to build Veeam's knowledge base
- Good knowledge of Windows Server OS and systems administration
- Good knowledge of Microsoft 365, Azure, Amazon (EC2, Aurora)
- Good knowledge of TCP/IP
- Good knowledge of RESTful API
- Demonstrated analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
- Experience with any of the following: Blob storages/PowerShell
- Experience in troubleshooting
- Unlimited PTO
- Medical, dental, and vision benefits that start on day one
- Flexible spending accounts
- Life insurance and short-term and long-term disability coverage
- Family planning support benefits, along with 100% paid maternity and parental leave
- 401k match
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program.
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Veeam SaaS for Microsoft 365 Engineer - Salem, United States - Veeam Software
Description
Job Description
Job DescriptionVeeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Technical Customer Support is our customers' "hotline." This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Veeam SaaS for Microsoft 365 Engineer.
Your tasks will include:
What we expect from you:
Will be an advantage:
What we offer:
#LI-Remote
#LI-MM1
The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.
United States of America Pay Range$67,100—$95,800 USDVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
