- Lead end-to-end Salesforce implementation projects, from requirements gathering to deployment and post-implementation support.
- Collaborate with business stakeholders to understand project objectives and requirements and translate them into technical solutions.
- Develop project plans, timelines, and resource allocations to ensure successful project execution.
- Structure and facilitate solution design sessions across business and technical stakeholders toward meeting business objectives.
- Manage cross-functional teams, including Salesforce administrators, developers, and business analysts, to deliver high-quality solutions on time and within budget.
- Coordinate with third-party vendors and consultants as needed for project delivery and support.
- Conduct regular project status meetings, provide updates to stakeholders, and escalate issues as necessary.
- Define and enforce best practices for Salesforce processes, development, configuration, and customization.
- Ensure compliance with Salesforce platform standards and security policies.
- Conduct user training and support activities to ensure successful adoption of Salesforce solutions.
- Continuously assess project risks and develop mitigation strategies to ensure project success.
- Stay current with Salesforce platform updates, new features, and industry best practices. Who you are
- Bachelor's degree in computer science, Information Technology, or related field.
- 8+ years' experience working in technical project management or field that has provided the applicable skills commensurate with this position.
- Salesforce certifications such as Salesforce Certified Administrator (ADM 201) and Salesforce Certified Platform App Builder are required.
- Project Management Professional (PMP) certification is preferred.
- Minimum of 3 years of experience managing Salesforce implementation projects in a technical project management role.
- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Salesforce Lightning.
- Proficiency in project management tools such as Jira, Trello, or Microsoft Project.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Proven track record of delivering complex projects on time and within budget.
- Strong problem-solving and decision-making skills.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
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