Help Desk - Poughkeepsie, United States - H.O. Penn Machinery

H.O. Penn Machinery Poughkeepsie, United States

1 week ago

Description

Join our team at Penn Machinery as a Help Desk & Operations Manager!

Penn Machinery is currently hiring for the position of Help Desk & Operations Manager in Poughkeepsie, NY

Pay: $90,000 - $110,000/annually (dependent on experience)
Bonus Potential: 10%
Benefits:

Medical / Dental / Vision Insurance
401(k) with company match
Paid time off
Paid company holidays
Company provided cell phone, and laptop

Key Qualifications:

2-year degree in Computer Science (or related) or minimum 3 years' experience required (will consider combination of education and experience)
Minimum 3 years management experience required
Clean & valid driver's license required (this position requires occasional travel)
Strong communication skills
Strong organizational and multi-tasking skills

Responsibilities:

Supervise daily operations of the helpdesk
Create & manage escalation procedures and ensure service levels are maintained
Manage helpdesk tickets & incidents to ensure timely completion of open items
Document, track, and monitor problems to ensure resolution in a timely manner
Determine/resolve or escalate assigned problems and update helpdesk as required
Assist Systems and Network Manager in documenting, maintaining, and testing of disaster recovery procedures
Support LAN/WAN users to ensure and enhance company communications and availability of information
Understand & assist users with network and PC applications
Ensure user problems are answered
Supporting all systems and functions on assigned weekends
Ensure all network backups are completed in a timely manner
Assist Systems and Network Manager with hardware and software installs
Maintain end users accounts and privileges on H.O. Penn's corporate systems
Staff and develop people to achieve all key results
Build & maintain environment characterized by high productivity and high morale
Select people through effective use of HDW process
Effectively manage employee performance (goal-setting, providing feedback, coaching, timely reviews, recognition, holding people accountable, etc.)
Develop people to consistently achieve or exceed job expectations
Ensure a culture of safety through ongoing communication, timely completion of safety initiatives, and reinforcing safe work habits
Provide critical function backup in computer operations to support all stakeholders
Provide coverage in absence of other operations personnel
Resolve network, PC, and printer problems
Work with different service providers at a technical level
Notify management of any discrepancies or problems
Develop and implement solutions for special network related projects

Physical Requirements:

Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)
Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.

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