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    Customer Success Manager - Chicago, United States - MortgageHippo Inc

    MortgageHippo Inc
    MortgageHippo Inc Chicago, United States

    2 weeks ago

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    Description
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    POSITION TITLE:
    Customer Success Manager (C.8.a)


    CLASSIFICATION:
    Exempt


    REPORTS TO:
    Solutions Lead


    DIRECT REPORTS:
    n/a

    THE ROLE
    You will be key to our customer success function, working closely with our financial institution customers to ensure ongoing satisfaction throughout their customer journey


    Your responsibilities will include:
    onboard new customers (post-implementation), product training, drive adoption/retention, conduct periodic customer reviews.

    This role will report to our Solutions Lead and will work with stakeholders across the company in Sales, Marketing, Product, Engineering, and Analytics.

    The ideal candidate will have impeccable relationship skills and can create win/win environments for all parties. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

    RESPONSIBILITIES
    Serve as customer advocate and the voice of the customer in company discussions
    Own ongoing relationship with assigned customers
    Implement processes and systems to generate higher productivity and support future scaling
    Track and report on customer success metrics and KPIs
    Ensure retention and satisfaction of all assigned customers
    Aid customers in achieving their goals

    QUALIFICATIONS
    Bachelor's degree or equivalent experience
    2-3 years experience the customer success or account management functions
    1 year experience in SaaS environments
    Strong written and verbal communication skills
    Highly detail oriented, analytical and possessing critical thinking skills; an organized individual who rarely lets things slip through the cracks
    Ability to build relationships and influence internal/external partners to create successful outcomes
    Mortgage and consumer finance experience is desirable

    COMPETENCIES
    Relationship Management
    Communication Proficiency
    Project Management
    Sales
    Business Acumen
    Presentation Skills
    Cross Functional Teamwork
    Technical Capacity (general computer knowledge)

    WHAT WE OFFER
    You will work with smart and creative people who are passionate about solving tough problems.
    Health insurance
    Remote work options
    Macbook or equivalent PC
    Paid time off
    Flexible scheduling
    Professional development

    ABOUT US
    MortgageHippo is a leading, consumer-centric digital lending platform processing thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions.

    The company's platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors.

    Equal Employment Opportunity Statement

    It is the policy of MortgageHippo to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

    In addition, MortgageHippo will provide reasonable accommodations for qualified individuals with disabilities.

    #J-18808-Ljbffr
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