- Ensure all calls are answered promptly using proper communication scripts on every call for quality and efficient interactions
- Maintain an above-average call conversion ratio on all incoming calls
- Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc.
- Maintain the service technician schedules and dispatch technicians as service calls are completed
- Maintain schedule for service technicians and after-hours service procedures
- Enter service calls, schedule calls, and generate call debriefing with technicians daily
- Respond to service technician requests both by radio and phone
- Review completed service work orders for accuracy
- Prepare invoices and timecards for processing
- Follow up and schedule preventative maintenance service appointments
- Maintain customer database
- Respond to customer inquiries
- Assist Safety Manager with maintaining all safety documents and training rosters
- Participate in all company-sponsored training classes
- Effectively manage conflict resolution with clients through clear, expedient communication
- High school diploma or equivalent required
- Pleasant, courteous demeanor and excellent communication skills are essential
- Must be able to follow all safety policies and procedures
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it
- Career Path- We offer you an unlimited future with our world-class training programs. Our training programs include Technical Training, Virtual Technical Training, Communications, Sales, and more. If you are serious about your career and want to learn from the best in the industry apply today
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Call Center Customer Care Representative Full or Part time - Montrose, United States - Benjamin Franklin Plumbing - Tom's River
Description
Benjamin Franklin Plumbing, and One Hour Heating & Air of Montrose, Co is seeking a Customer Care Rep. (CCR) with call center experience who will work in a fast-paced environment. The CCR will ensure that the customer's first interaction with our company is of the highest standard.The CCR will schedule all technician appointments, facilitate communication between technicians, customers, and the company, and assist in fleet management.
Also looking for a part time position 5pm to 8pm M-F and Saturday 8am-5pmResponsibilities:
Qualifications:
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization.
It's true, our employees come first How do we prove it? First things first:
You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates.
If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.An equal opportunity employer.
Each franchise location is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
The franchisee sets their own compensation and benefits.All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
